Vieraskäyttäjä
7. toukokuuta 2025
The interior is very dark. While it may be the intent of the design style, it is unfortunately very inconvenient for elders. The lighting and overcast shadows make it hard to navigate the steps for them. There are several addition steps to some rooms. These should have been highlighted so that we can make better choices.
The staff in the restaurant also seemed awkwardly trained. One would point at my sister when she arrived later fro breakfast, asking very abruptly which room she is from. Another time after I gave my room number, looked at my doubtfully then started speaking loud into the staff area asking about my room number. When we place additional orders for breakfast, it wil also be met with strange looks instead of politely acknowledging and taking our orders
Housecleaning also appeared at 9am to my sister's room asking to clean. This would not have been the normal timings of hotel housekeeping especially when guests would be on holidays and sleeping in etc.
Overall, this was a disappointing experienfe for a Bonvoy Marriott brand
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