Hotel Fort Canning Singapore arvostelua

很好服務也好

在公園裏、環境清悠、整體來說還不錯、只有上下都需爬樓梯、需要腳力

環境非常優美，福康寧公園內，網紅景點樹洞就在酒店前面不到100米

nice location and chill environment

The location is good in the park. Room good too, same as photos. But the service is really bad. I might have lost something at the room and tried to reach them via email and even called them. But there was no response from them after 4 working days. Very disappointed at their service.

Отличный отель в центре Сингапура, находится в прям в парке в тишине и все отлично и удобно, хорошее соотношение цена качество

房見的佈局和窗簾設計很別緻，空間很高，設計師充分利用了高度克服了平面狹小的缺陷，很幽靜，本身就是一個景點，周圍沒有飯店，早點品種很少。總體感覺不錯。

註冊婚禮幫父母定的房間，離註冊地點很近，步行可達。周圍環境很好有公園和商場，離地鐵站也很近，非常適合給年紀較大的人悠閑放鬆。公園拍照也非常出片，房間有絕美落地窗。性價比超高

Got the deluxe garden and enjoyed the bathtub in the room. Just that my room was right next to the entrance so it was very convenient. Room size was great. However maybe due to the hotel going to close down soon alot of things are not available. Buffet too expensive. No food available after 3pm. It’s quite a far and dark walk from the hotel to the city. Pool is not well maintained. Garden also not usable.

酒店位置很好，就在福康寧公園內，公園很適合跑步，距離克拉碼頭步行七八百米，步行到唐人街中心的佛牙寺1.9公里。兩個泳池，特別好，健身房器材多又好。房間床簾是升降式的，遮光不嚴，圖9是早晨9點房間未開燈的狀態，嗯，不太適合睡懶覺。服務一般，開始給我一個三樓的連通房314，後來我去找前台，給我換的201，大家庭入住連通房，給其他客人連通房有什麼必要，我最煩這種連通房。

I stayed at this hotel for two nights with my girlfriend, and unfortunately, the service did not meet the expectations of a five-star establishment. Our stay included a complimentary high tea, but the experience was far from seamless. When we arrived for high tea, no menu was provided, and a waiter simply asked what we wanted to drink—without offering any options. No one explained what would be served, so we were left guessing as a box of assorted pastries and snacks arrived. When we asked about the items, even the waiter wasn’t sure what they were. Beyond this, several other issues stood out: 1. Room Condition: Upon checking in, the air conditioning was weak, and the floor was noticeably dusty in the corners. 2. Bathroom Maintenance: The rain shower knob was already loose and ended up breaking when I tried to turn it (likely due to previous damage). To their credit, a staff member came and fixed it quickly. 3. Slow Service: I requested cutlery to be sent to the room, and after 30 minutes of waiting, I had to call again. It finally arrived 15 minutes later—meaning I waited 45 minutes for basic utensils. 4. Unreliable Service Requests: I requested ice around 3:30 PM and was assured it would be delivered. After waiting 45 minutes, nothing arrived. I called again around 6–7 PM, and still, no one showed up. Eventually, I had to go downstairs myself, only to find no staff anywhere. The only way I could get ice was by walking to the restaurant. To be fair, the overall experience was still okay—just definitely not up to five-star standards. Room: 3.5/5, Service: 2/5. * service being 2/5 bc although help wasn’t always available, when it was, the staff were rather friendly. For a luxury hotel, the lack of communication, service delays, and basic maintenance issues were disappointing. While there were some helpful staff members, the overall experience fell short of expectations. Honestly this place has so much potential, with proper managment of amenities and staff, really think this place could be a big hit.

My guest had an extremely unpleasant experience at Fort Canning Hotel and would not recommend staying here. First, he requested an early check-in and arrived at the reception at 12 PM for his lunch at the restaurant where he was assisted by the manager, Ivena Calista. Despite his request, he was told check-in was strictly at 3 PM. When he asked to speak with the General Manager for help or assist while waiting in the restaurant having his lunch, GM Marcel Li, he was incredibly rude, dismissively saying, "Why must we give you the room before 3PM?" instead of offering any assistance. Even when he considered cancelling his reservation due to the poor services, the GM refused to help. Despite the initial bad impression, he have no choice but decided to proceed with his stay after his personal assistant told him that the hotel staff by the name Maggie managed to prepare a room with high floor and good view room it only got worse. It felt as though the staff were deliberately looking for trouble. They later accused him of causing a burn mark on the bathtub in his room and attempted to charge him $500 without any proper investigation. This accusation was baseless as no one who stayed in the room smokes, they had no lighters, and if anything had actually burned, the smoke detector should have gone off. Additionally, they did not even use the bathtub, only the showerhead. The overall service was appalling, and the way the management handled these situations was unacceptable. I strongly advise against staying at Fort Canning Hotel if you expect decent customer service and fair treatment.

Nice and colonial feel hotel. Convenient location.

위치좋고, 룸 컨디션도 좋아요~~~~~ 직원들도 친절하고, 편하게 잘쉬다 왔어요~~~~ 다좋은데 조식은 부실했어요~~