Hotel Bencoolen @ Bencoolen Street

Overall the stay experience is withing expectation. There are some minor hiccups along the way with some minor issues but nothing too serious. The hotel condition is abit worn down as compare to the pictures shown on trip.com website.This includes everything, from the reception area, to the facility and room. The room looks clean overall, but there are some areas being missed out. I still find some food bits on the floor/cabinet and the desk is have some oil stain. I have a bad experience with the reception as the way she responded to my question. Not offended, but it is not the usual response hotel staff should give to guest. A few more things to take note: -they provided luggage storage, but it is placed in a public area opposite the reception. -the lift is small. -the breakfast food selection and seating are limited. Lastly, the pricing will put you into considering this hotel, topping up with some value added item coming the room size and location, and not to mention breakfast included. Location is consider good with it being situated in the center of most major attraction. Other attractions are easily accessible with MRT. There are a few selection of MRT lines available within a short walking distance, if the nearest one requires some detour (exchanging trains).

The first day I checked in was raining, I managed to borrow an umbrella from the staff who were very helpful. The breakfast was decent and there are water dispensers at level 2 accessible without room card. Great location to access the downtown line and circle line, less than 15 minutes walking distance to Bugis, Fort Canning park, Singapore National Library and many more. At night it was quiet and there were less crowds. My room at level 6 corner single beds room for 2 people was small and couldn't fit those with luggage 25 inches and above.

Improvement to the elevator would greatly improved the stay at the hotel so that waiting time could be cut down especially check in and check out timing.