Hotel Bencoolen at Hong Kong Street

Erinomainen sijainti, ystävällinen henkilökunta, hyvä palvelu. Aamiainen on hyvin yksinkertainen, mutta hintakaan ei ole korkea Singaporeen nähden.

Mukava ja viihtyisä hotelli, jossa on kaikki tarvittava. .. mukava sänky, mutta harmi, että verho ei ole pimennetty.

Erittäin kätevä sijainti kokonaisuudessaan, mutta ottaen huomioon CBD:n läheisyys hieman omituiseksi.

Booked this for 2 employees business trip to Singapore. Conveniently located to the places that they have to be at Places we go were around MBS and Clarke quay

The hotel room was small but clean and new-looking. Everything worked as it should. There was breakfast at the lobby, though it was very small breakfast in offerings. The location of the hotel is great for walking around, and there’s a 7-11 very close to get necessary things from. Great for one night.

The location is really good. Quite near the Merlion park. But The room is small. The breakfast is so-so.

The location is good, staff is friendly however the pool jacuzzi is not working despite trying many time. Feedback to the staff but no action, just said need to press many many time but still Not working. TV channels very few and the breakfast can be improved. This should be my last visit and will not return. I will give 6/10

Room cleanliness is Okay although can see some peeled off wallpaper and loose floorings. Corridor carpet was terribly dirty, full of paint marks. Location wise is good with short walking distance to MRT station, Clarke Quay mall and riverside.

Terrible! The worst stay I’ve had to date. Don’t trust the reviews. Decided to book this place as it’s one of the more affordable and well rated stays (according to Trip) nearby Sentosa, but we would’ve never expected our stay to be filled with uncleaned rooms, hair & stains on beds & towels, previous customers’ travel map on the table, half empty bottle, unflushed toilet, used soap in the bathroom, and uncleaned kettle. We had to change rooms twice due to the above and settled for the third room, even though it had flies in the room. The bed was too soft too, like it had broke in the middle. We were too tired (we checked in around 10/11pm) and it wasn’t a choice for us to just change hotels due to budget constraints. DO NOT book unless you don’t mind the above. Also, our room stated it had windows that couldn’t be opened, but we didn’t even have a window in the room - there was one in the toilet but it was dark, most likely a stairwell. Trip, when we called you about this, we couldn’t get a fair compensation - yes we still stayed the night, but if we could, we wouldn’t have of course. There should’ve been checks done on stays listed to ensure what they have mentioned in the details of the room are true, and guests should be able to be compensated fairly when these unfortunate cases arises due to false information regarding rooms. To Bencoolen, we have yet to receive an update regarding this. Please contact me and let’s discuss a fair compensation for this.