Majoituspaikan vastaus: Dear Guest,Thank you for taking a moment to share your feedback and we are disheartened to hear that your stay did not meet your expectations. Being located in a unique ethnic enclave, we are surrounded by cultural elements which provide guests a more localized, culturally rich and immersive experience. For future stays, you could try our popular Deluxe City View Rooms located on higher floors, offering additional space and a quieter experience, along with stunning views of the city skyline. Nevertheless, your satisfaction is a priority to us, and we take your feedback seriously. We hope to have the opportunity to welcome you back to our hotel, where we will strive to provide you with an even more exceptional experience on your next visit.Sincerely, Hilton Garden Inn Singapore Serangoon
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
15 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.2.2025
環境還可以,就是房間不像國內那麼大
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking a moment to share your feedback and we are glad to see your perfect rating. Being located in a rather densely built-up neighborhood, we regret our room size disappointed you, but we hope the location in this vibrant ethnic enclave with its close proximity to the city centre, MRT stations and many local sights made up for it! We look forward to welcoming you back soon for a better and brighter stay!Sincerely, Hilton Garden Inn Singapore Serangoon
This was my 10th international trip, and I have stayed at various Hilton Hotels and other accommodations in the past. Unfortunately, this was one of the worst experiences of my life. The staff at this hotel were dishonest, manipulative, and discriminatory. I used the kettle once to make coffee, and shortly after, I received a letter stating that I had damaged their old kettle. They demanded $47 for a replacement. When I approached the reception to clarify the issue, a representative assured me that it was just a warning and that I should only use the kettle for boiling water. I followed their instructions exactly, yet they still charged me the fee. When I questioned them, they shamelessly changed their stance, denying ever having told me otherwise. This entire situation felt like a scam—beware, friends!
As for customer service, their treatment is blatantly biased. If you have white skin, you’re treated like a valued guest. However, if you have brown or black skin, they treat you with complete disregard, as if you are insignificant. I have never encountered such blatant racism in my entire life.
Needless to say, I will never do business with Hilton again, and I have no intention of ever returning to Singapore.
Majoituspaikan vastaus: Dear Fan,We deeply appreciate you taking your time to write this review and we are delighted to hear that our team and facilities made you feel comfortable. With such close proximity to the MRT, we are glad that this has benefitted your overall stay experience! We hope to welcome you back for a better and brighter stay in the future!Sincerely,Hilton Garden Inn Singapore Serangoon
Vieraskäyttäjä
Twin-huone
Majoittunut 1. 2025
Perhe
8 arvostelu
4.7/5
Mahtava
Lähetetty 13.2.2025
房間不錯,但周邊是小印度,相比其它區感覺會差一些,印度人超級多
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking a moment to share your review. Being located in a unique ethnic enclave, we are surrounded by cultural elements which provide guests a more localized, culturally rich and immersive experience. We appreciate your feedback and hope to welcome you back for a more satisfactory stay in the future! Sincerely, Hilton Garden Inn Singapore Serangoon
Majoituspaikan vastaus: Dear Guest,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating. We look forward to seeing you again in the near future!Kind Regards,Hilton Garden Inn Singapore Serangoon
Anonyymi käyttäjä
Deluxe King -huone kaupunkinäköalalla
Majoittunut 12. 2024
Yksin matkustavat
104 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.2.2025
轉機去南非,在新加坡逗留了一天,房間跟國內同級別酒店比確實不大,但總體環境不錯,那天到的時候已經接近0點了,前台很奈斯,沒收按金,還説了句“Happy Chinese New Year”
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay and that our team made you feel welcomed. We were pleased to have you stay with us and we look forward to seeing you again in the near future! Sincerely,Hilton Garden Inn Singapore Serangoon
Vieraskäyttäjä
Twin-huone
Majoittunut 1. 2025
Perhe
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 11.2.2025
房間還行,不大,但是一家三口住一宿還可以。旁邊挨着小印度,可以感受下印度風情
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating. We look forward to seeing you again in the near future!Kind Regards,Hilton Garden Inn Singapore Serangoon
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
3.5/5
Lähetetty 11.2.2025
房間挺好的,衞生也不錯,服務質量也很好。唯一差人意的是所處位置在小印度,周邊環境不好
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us. We are heartened to know that you had a delightful stay. Being located in a unique ethnic enclave, we are surrounded by cultural elements which provide guests a more localized, culturally rich and immersive experience. We appreciate your feedback and hope to welcome you back for a more satisfactory stay in the future! Sincerely, Hilton Garden Inn Singapore Serangoon