Daryl Kai Jun
6. heinäkuuta 2025
I rarely give negative reviews but the service at Raffles Sentosa was shocking. Extremely rude hotel lobby doorman, getting honked by a hotel staff driving a buggy when we were walking on the buggy/walking path within the hotel premises, the hotel refusing to bring more champagne and wine glasses for our visitors within visiting hours (because we are only entitled to 2 per registered guest), numerous buggy drivers driving right by us as we navigated the hotel promise on foot as the signs are extremely misleading.
The villa itself is nice and new although the design can be a little inconvenient due to the distance from the sink (in a separate living quarter) to the living room. The pool is poorly designed so the water comes out more than a metre from the edge of the pool so keep your shoes far away.
My groups of friends and I are in our 20s, going on 30 and we were there to celebrate one of us getting engaged. Overall the sense we got is that their treatment of hotel guests is unequal and unfortunately seems to be the kind of venue which sizes up its guest. Absolutely not worth the price and leagues below neighbouring options like Capella. We’ll definitely be headed back to Capella for the next engagement party that’s for sure.
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