Courtyard Silver Spring Downtown

Chosen because of location but turned out to be excruciating to access and then wind around to park because of construction. Not their fault but would have beens soooo helpful had this been noted with directions straight to the garage. Room seemed clean and bed ok- but a hundred small problems and a two major. Geysering toilet, bedside outlets non-functional (plugs fell right out), no soap in the room, difficult and buggy parking kiosk, etc. Morning after arrival for a two day stay the wifi went out and never came back on. A pretty major issue. A wasted day for my wife who was staying in to work. The other issue is the breathtaking apathy of the staff when asked about these. No apology, sheer indifference. "A manager will reach out." That never happened. This is a facility that is deteriorating, management doesn't care, and the staff is just over it. Doubt we'll ever stay in a Courtyard again.

Well, it’s a Courtyard, what do you expect? That’s about how I have felt at all my recent Courtyard stays in the U.S. (internationally they tend to be much better). This property is conveniently located in Downtown Silver Spring surrounded by many shops and restaurants, and a Whole Foods across the street. I do not know how old this property is, but it is showing its age. There is a “bistro” which is not a full-service restaurant but does have some food, and a bar. The bar staff were very nice, although when it gets busy they seem to be a bit overworked (busy in the sense that if many people suddenly order food, they are not really equipped to handle it). The gym is actually a Gold’s Gym that is attached to the hotel, which is large. If you want to use the gym, you have to request to have your key coded, and then one elevator (and only one of the elevators) goes directly to the gym – you then have to sign an electronic waiver every time you use the gym). Overall, staff at the hotel were generally nice, but like the property everyone seemed kind of tired. There were annoying things too, like half way through our 11 night stay one of the elevators (so 50% of the elevators) stopped working or was down for maintenance, but they didn’t bother to notify any guests until days later when they put a sign in front of it (see photo). Of course, the rooms have that awful sticking out of the wall AC, which was super loud and made the room too cold, but then if you turned off it would become unbearably hot. Parking is attached through the public parking garage, you must pay separately, but it’s a reasonable $18 a day. This hotel is just another Courtyard in the U.S. that I won’t be returning to, I have to say, you really get what you pay for anymore with the Courtyard brand.

Good location

Staff was super helpful & friendly. Room was clean, bed was comfortable, and the location was convenient to lots of food, transportation, & shopping options. I would definitely stay here again if my travels take me to the DC area.

The property was very clean, staff were all friendly and helpful, the cafe in lobby was handy, and parking was convenient on the 5th floor of garage with a door directly in to the lobby. Great water pressure in the shower too!

Property was great, staff friendly. Went overnight for a concert at The Fillmore. Short walk. Very convenient.