Vieraskäyttäjä
19. helmikuuta 2025
I had high hopes for my stay at Surfers Bay Resort, but unfortunately, it was a huge disappointment. First, the room was infested with ants—I couldn't leave anything out without it being covered in them. Completely unacceptable for a resort that claims to offer quality accommodations. On top of that, the mini-split air conditioner was rusted and barely worked, literally dripping rusty water onto the counter below it. The refrigerator plug was "spliced" and really dangerous. It was clear that maintenance is not a priority here. We also came back to our room and a stray cat was on our bed. Friendly but If your party has anyone allergic to cats, this would be unwelcome. What really pushed me to write this review, though, was the blatant disregard for the resort’s own policies. They explicitly state that children under 10 are not allowed, yet there were multiple young kids running around, making noise, and disrupting the atmosphere. One of the main reasons I booked this place was for a peaceful stay, and that expectation was completely ruined. I cannot recommend Surfers Bay Resort to anyone looking for a clean, well-maintained, and policy-abiding place to stay. Until they address these major issues, I would strongly advise others to book elsewhere. To be as fair as possible, the onsite management tried to assist us and was kind enough to upgrade us to a suite. We were also compensated for a few nights after contacting the owner. But I would have been happier paying full price for a quiet environment. The live music was excellent. But, if you want a quiet night there really isn't any way to get away from the performances.
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