Vieraskäyttäjä
1. helmikuuta 2023
I have broke my leg and using crutches, therefore I needed a ground floor room without any steps. I phoned the hotel and asked if they have a ground floor room. They confirmed and said the room is on the ground floor. I paid the deposit. When we arrived we saw that the room had 4 big steps, it wasnt straight in. It wasn’t suitable for me. I told them I can’t stay there and requested my deposit back. The woman called Tulay blatantly refused to give my deposit back. She was absolutely cold faced and not understanding my situation. Also, the place needs full refurbishment, the so called pool is very dirty. Please don’t waste your money and go there. They’ll do anything to get your money.
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