Anonyymi käyttäjä
16. tammikuuta 2025
Avoid at All Costs!!
If you’re looking for a relaxing getaway, STAY FAR AWAY from this so-called “resort.” The owner’s only goal is clearly to squeeze as much money as possible, with zero regard for guest experience or well-being. The place is a nightmare masquerading as a luxury escape.
First, the beach is not exclusive as advertised. It’s PUBLIC, constantly overcrowded, and overrun by loud groups who take over from noon until evening. There’s karaoke, private parties, and events happening right next to where you’re trying to eat or relax. Strangers walk freely through the hotel grounds and past guest rooms – zero security, zero peace.
The noise is unbearable: blasting music from both the hotel bar and the hoards of young people that each bring their speakers. Complaints? Don’t bother. The management pretends to care but offers only temporary, half-hearted fixes. The staff is overwhelmed, but the real problem lies with the owner, who seems more interested in profiting off day-trippers (that don’t even buy much at the bar) than providing the “resort experience” promised to paying guests.
External visitors are rude and entitled, treating the space like their personal playground. They use the loungers, cushions, and even sports equipment meant for hotel guests. They play ball right in front of you while kilometers of open beach remain unused. Meanwhile, you’re stuck tolerating this chaos because the hotel is isolated, and there are no alternatives.
The pricing is an insult. What they charge for this mess is laughable. The false advertising is criminal – this is NOT a peaceful, exclusive resort. If we had known the truth, we would never have booked! Because we stayed for 8 nights, we asked for a partial refund, but wouldn’t get offered any compensation from the owner!
He even told our booking platform, after we had contacted them about the matter, that we were lying!!! The owner is in Phnom Penh and has no idea what’s going on!
Taking pity in our troubles, the restaurant staff invited us for dinner the last evening. Thank you for that!
Do yourself a favor and book anywhere else. This place is an overpriced, mismanaged circus where the only thing the owner cares about is making money off your misery. NEVER AGAIN.
Käännä