Vieraskäyttäjä
2. huhtikuuta 2024
We had a lovely stay at this hotel with our two children. The staff is helpful and friendly, and the location of the hotel is really convenient with a short walk to the main gondola. An especial shout-out to Carlos in Guest Experiences -- he was so kind, and made the stay extra special. One of the main highlights for us was the food, a lovely choice of delicious cold and hot dishes and plenty of fresh salads and fruits -- the strawberries as insane! The only key piece of feedback I do have to the hotel management is that they need to make changes in the running of the spa. Our daughter is an accomplished swimmer, at the age of 7, but was confined to a tiny 'baby pool' and was not allowed to go into the 'adult pool' although she could clearly see this through the glass wall. I saw numerous families struggling with the same restrictions, in the end we chose not to go to the spa, which is such a shame. They really MUST have at least 1-2hrs per day when children are indeed allowed in the large pool. Otherwise a very pleasant and comfortable stay.
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