Palazzo Masi

Great location, but it is very confusing because the photo used for advertising is a museum it is not the place you are booking. Also it is not the kind of hotel we are use to book, it is difficult, because if you don’t get to the property on time for any reason, they leave and you have to wait outside with your suitcase and hot weather. Next time I will book a hotel with front desk. But I need to say that it was cleaned and nice room, bathroom and great location!

It was very nice, very accommodating, professional and kind!! We enjoyed our stay tremendously!!

I was directed to this property through Rick Steves lodging recommendation in his book on Italy. It is steps away from the city center with great restaurants nearby. The hostess was so nice. The room was very clean and decorated with antiques. I would stay at the Palazzo Masi again if visiting Siena.

It was a wonderful stay. Will do it again. Perfect location just off the Elevator Campo is super quiet.

From the time we were welcomed by Daniela and Alizzardo, we felt part of the family and living in a home. Only five minutes from the Campo and the Duomo and yet in a quiet street away from tourist bustle. Huge room, elegantly appointed. Two flights of stairs to scale.

My husband and I stayed here for 2 nights in September 2023. First of all, Daniela and Alizzardo have set a new bar for hospitality for me. She greeted us by waving out the second-floor window and telling us where to go. Upon arrival, she ushered us to sit with her at the table so she could show us the Siena map and explain where we were in relation to everything and gave us some great restaurant recommendations. She seemed sincere and interested in our trip so far and where we were going next. She and Alizzardo were so sweet and welcoming, honestly, it felt like being welcomed by my own mother. She tried to help us order a taxi for when we left, but unfortunately, there were none to be had due to a bicycle event that was happening. The morning we left she and Alizzardo insisted on carrying my luggage down the stairs and sent us on our way with some freshly baked treats. The room itself was really comfortable and well-appointed. There's a booklet in the room that explains the history which is really impressive. Daniela and Alizzardo take such pride in their building and rooms and are great caretakers of preserving the historical elements. We stayed in the 2nd floor superior double room with a private (exterior) bathroom. There were two other rooms on our floor, but they had their own bathrooms in their rooms, so we never encountered anyone when going to our bathroom down the hall. It was nice and quiet and dark at night, which surprisingly was a challenge to find at the other Italian hotels we stayed at. We loved Palazzo Masi, we can't recommend it highly enough.