Piazza Paradiso Accommodation

We had been looking forward to a long awaited rescheduled tour of Tuscany starting in beautiful Siena for 2 years. After careful research I had booked our first night accommodation for myself and 4 friends ( all in our 60's and 70's) at Piazza Paradiso that looked perfect for our needs. On arrival at 3pm we found the reception closed with an emergency number to call. On calling the owner (Fabio) informed us that we didn't have a booking, then he claimed it had been cancelled in February ( it absolutely had not). Clearly he had double booked our rooms. This was most disappointing and alarming for us. I understand that mistakes may happen, which this may have been ( though I rather think perhaps he may have received a better offer for the rooms. However the way it was then dealt with was shocking and disappointing. He refused to come and speak in person to us and left us stranded in the unattended lobby claiming he would call back with some alternative suggestions to stay. He did not, and we were forced to search on foot for alternative rooms. We eventually found another hotel which had rooms, though for a far greater price than we had budgeted. A most unprofessional and uncaring way to manage a business in hospitality.

Great location and good value. Amazing place to stay, really well located. We didn’t get our check in email until after we had arrived so didn’t have the code to get into our room (the desk is not open late afternoon) other than that no complaints.

Grazie mille One of the most amazing hotel i’ve ever stayed. Great location, very historical apartment and room. You can feel like real Italian at the place. Very clean, hot and huge room. The mini bar was full of pretty snacks. The only thing is the bed was not in a balance. I felt backache in the morning. However, the stuff was very kind, helpful and friendly. You can accomodite comfortably.