Prana Hotel

Prana Hotel arvostelua

Prana Hotel

#678B, Sala Kanseng Village, Svay Dangkum Commune, Siem Reap, Siem Reap Province, 17252, CambodiaNäytä hotellin tiedot
Prana Hotel
Prana HotelPrana HotelPrana Hotel
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

4.2/5
Erittäin hyvä
46 arvostelu
Vahvistetut arvostelut
Sijainti4.2
Mukavuudet4.2
Palvelu4.2
Puhtaus4.2
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(46)
Positiiviset arviot(42)
Arvostelut valokuvien/videon kera(24)
Loistavat huoneet(18)
Ystävällinen omistaja(13)
Suuret huoneet(9)
Upea uima-allas(8)
Sopii erinomaisesti liikematkoille(6)
Todella hyvä sijainti(6)
Herkullinen aamiainen(5)
Upea design(4)
Kielteisiä arvosteluja(4)
Vieraskäyttäjä
King-huone parvekkeella
Majoittunut 12. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.12.2024
tout était parfait, grande chambre, amabilités du personnel. je recommande à 100%
Käännä
Majoituspaikan vastaus: Dear guest, Thank you for your great review. We are glad to know you enjoyed your stay with us and we hope to see you again soon. Regards, Prana Team
Ly Kosal
King-sviitti - Terassi
Majoittunut 12. 2024
Yksin matkustavat
38 arvostelu
5.0/5
Ylivertainen
Lähetetty 6.12.2024
best price clean room good service
Käännä
Majoituspaikan vastaus: Dear Ly,Thank you for your great review. We are glad to know you enjoyed your stay with us and we hope to see you again soon.Regards,The Prana Team
Lee Hinh
Kahden hengen huone (twin)
Majoittunut 10. 2024
Yksin matkustavat
11 arvostelu
3.0/5
Lähetetty 29.10.2024
Very good value for money! The room, furniture and fittings show their ages. The room is very large. Maintenance and cleaning can be better. Breakfast is acceptable but the service is very slow.
Käännä
Majoituspaikan vastaus: Thank you for your feedback, Lee Hin!We’re glad to hear that you found our hotel to be good value for money and that you appreciated the size of the room. We’ll certainly take note of your comments regarding maintenance and cleaning to continue improving. We apologize for the slow breakfast service and will work on enhancing that experience as well. We hope to welcome you again soon!The Prana Team
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Movita
King-sviitti - Terassi
Majoittunut 5. 2024
Matkusta ystävien kanssa
5 arvostelu
4.7/5
Mahtava
Lähetetty 11.8.2024
the service is pretty cool, and if we are late for check in hour they also leave us the key
Käännä
Majoituspaikan vastaus: Dear Movita,Thank you very much for your great feedback.We hope to see you again soon.Regards,Romane and Simon
Vieraskäyttäjä
Yhden hengen standard-huone
Majoittunut 8. 2024
Yksin matkustavat
42 arvostelu
3.0/5
Lähetetty 9.8.2024
The Dungeon- white with rendered unpainted cement walls. Cambodians are known for their hospitality and smiles, the staff was otherwise untrained. There was a huge crack in the door, toilet paper was used to stuff the crack. The room had bare walls, half was unpainted and finished in unpainted dark rendered cement, all the lights were spot and wholely insufficient lumens, these may be intentional designs but I need to be able to see. There is no kill switch at the bed so triping over after the lights were turned off was a nightly hazard. Bed was stiff and covers looked and felt old- perhaps this is an eco-friendly place, not wanting to use bleach. Exactly 1 pillow and 1 towel was provide, I had to ask for a second pillow two times, no bath mat etc ... Room was not cleaned daily, maybe I'm missing the inhouse signal system. Old flooring. No outlets no hairdryer in the bathroom which was bare concrete. The ac was barely sufficient to keep the room tolerable. Location was very slight closer to Anchor Wat than the market area in exchange for little food places etc ..., the positive being being local prices and local cuisine (may be good or bad) The pool was lovely though. I wasn't sure if I needed to come through the side gate meant for cleaners and maids, 🤣🤔
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Käännä
6/8
Majoituspaikan vastaus: Dear guest,We are sorry that your experience didn't match your expectations and we take note of your feedback for future improvements.We already started to fix some of the issues you faced.Regards,Simon
Vieraskäyttäjä
King-huone - Allasnäkymä
Majoittunut 6. 2024
Yksin matkustavat
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.7.2024
A beautiful hotel for a perfect holiday. Friendly staff and incredibly delicious food. I recommend that you stay in Prana. Affordable price and ideal location.
Käännä
Majoituspaikan vastaus: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you had a perfect holiday with us. Our team is dedicated to providing excellent service and delicious food, so it's wonderful to know you enjoyed both. We're glad you found our prices affordable and our location ideal. We look forward to welcoming you back to Prana soon!Regards,Romane and Simon
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Vieraskäyttäjä
King-sviitti - Terassi
Majoittunut 6. 2024
Pariskunnat
19 arvostelu
2.2/5
Lähetetty 23.6.2024
Quiet hotel with nice design but poorly managed: no fridge in room, very old blanket, furnitures falling apart, no front desk at night, bathroom equipment missing (tooth brush and paste), no early check in, no juice on breakfast in third day, old croissant (rest of the food was fine)...still a decent quiet place with good internet and cable tv but bit away from everything.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the quiet ambiance, design, internet, and cable TV at our hotel. However, we're sorry to learn about the issues you encountered during your stay.Please accept our apologies for the missing amenities and the condition of the furniture and blankets. Your comments regarding the lack of a fridge, missing bathroom items, and the availability of breakfast items are duly noted. We strive to provide a comfortable and convenient experience for our guests, and it’s clear we fell short in several areas.We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we are addressing these concerns with our management team to ensure that future guests have a more pleasant stay.Thank you for your understanding and for choosing our hotel. We hope to have the opportunity to welcome you back and provide a more seamless experience.Best regards,Simon
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Vieraskäyttäjä
King-huone - Allasnäkymä
Majoittunut 6. 2024
Pariskunnat
33 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.6.2024
It was good
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for your great review ! We hope to see you again soon. Romane and Simon
Maranaram
King-huone - Allasnäkymä
Majoittunut 6. 2024
Perhe
15 arvostelu
4.5/5
Mahtava
Lähetetty 10.6.2024
It was a rather sweet and refreshing experience, with the rooms being large and amenities being provided anytime. The location was just nice too, with eateries nearby as well as local shops. The inhouse massage was superb as well and more affordable than at the shops outside
Käännä
Majoituspaikan vastaus: Dear Maranaram,Thank you for sharing your delightful review with us! We're thrilled to hear that you had a sweet and refreshing experience during your stay. It's wonderful to know that you enjoyed the spacious rooms and found our amenities convenient. Our location is indeed convenient, and we're glad it added to your overall satisfaction with eateries and local shops nearby.We're especially pleased to hear that you had a superb experience with our in-house massage services and found them to be a great value. Your kind words are greatly appreciated, and we look forward to welcoming you back for another relaxing stay.Warm regards,Romane and Simon
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Vieraskäyttäjä
King-huone - Allasnäkymä
Majoittunut 6. 2024
Matkusta ystävien kanssa
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.6.2024
ห้องกว้าง สะอาด ราคาประหยัด คุ้มค่ามากๆ มีสระว่ายน้ำให้ผ่อนคลาย เข้าเมืองสะดวก และไม่ไกลแหล่งท่องเที่ยว ราคารวมอาหารเช้า มีให้เลือกหลายประเภท
Käännä
6/10
Majoituspaikan vastaus: Dear guest,Thank you for your great review! We're thrilled to hear that you enjoyed our spacious, clean, and budget-friendly rooms. It's wonderful that you found value in our offerings, appreciated the relaxing swimming pool, and found our location convenient for exploring the city and nearby attractions. We're also glad you enjoyed the variety of breakfast options. We look forward to welcoming you back soon!Regards,Romane and Simon
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Hong Terk Tang
Yhden hengen standard-huone
Majoittunut 5. 2024
Muu
7 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 1.6.2024
怎麼說呢?很多的設施都沒有空去參與. 只因為自己的來柬國的時間太短. 有機會可以去住多幾天. 這樣才不會錯過那些設施🤔😉😊😅。吃早餐和午晚餐都可以👌👍.
Käännä
Majoituspaikan vastaus: Dear Ht,Thank you for your feedback! We're glad to hear you enjoyed the breakfast and meals. It's unfortunate that your short stay didn't allow you to experience all our facilities. We hope you'll have the chance to stay with us longer next time so you can fully enjoy everything we offer.We look forward to welcoming you again!Warm regards,Romane and Simon
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Mac Mk
Kahden hengen huone (twin)
Majoittunut 5. 2024
Yksin matkustavat
80 arvostelu
4.7/5
Mahtava
Lähetetty 26.5.2024
Nice place . Checked out today. Had a good 12 day stay there. There is always a tuk drivers waiting outside so it is easy to move around.
Käännä
Majoituspaikan vastaus: Dear Mac,Thank you for your review! We're thrilled to hear that you enjoyed your 12-day stay with us. It's great to know that you found our location convenient with tuk-tuk drivers readily available. We hope to welcome you back soon!Regards,Romane and Simon
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Vieraskäyttäjä
King-huone parvekkeella
Majoittunut 5. 2024
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.5.2024
I had a great stay at Prana Hotel in Siem Reap! From the warm welcome to the service, everything was perfect. The hotel is beautifully designed, offering a tranquil and peaceful atmosphere. My room was spacious, clean, and equipped with all modern amenities, ensuring a comfortable stay. The included breakfast was great with lots of choices. The hotel's location is ideal, peaceful yet close to major attractions. The staff was very helpful in arranging my day tour to Angkor Wat and providing local tips. The serene pool area and top-notch spa services provided the perfect relaxation after a day of exploring Angkor Wat. Staff arranged for me an in room oil massage that was very relaxing. Prana Hotel exceeded my expectations and I highly recommend it to anyone visiting Siem Reap. I look forward to returning on my next trip to Cambodia!
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Käännä
Majoituspaikan vastaus: Dear guest, Thank you so much for your glowing review! We are thrilled to hear that you had a fantastic stay at Prana Hotel in Siem Reap. It's wonderful to know that you appreciated our warm welcome, beautiful design, and tranquil atmosphere. We're glad your room met your expectations and that you enjoyed the variety at breakfast.Our team is delighted to have been able to assist with your day tour to Angkor Wat and provide local tips. It's great to hear you found the pool area and spa services relaxing, and that the in-room oil massage was a highlight of your stay.We truly appreciate your high recommendation and are excited to welcome you back on your next trip to Cambodia!Regards,Romane and Simon
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Anonyymi käyttäjä
King-huone - Allasnäkymä
Majoittunut 5. 2024
Pariskunnat
2 arvostelu
3.5/5
Lähetetty 5.5.2024
雰囲気が良く、また訪れたいです。ありがとうございます。
Käännä
Majoituspaikan vastaus: Dear guest,Thank you for your review ! We are delighted to read that you enjoyed your stay with us and that you would like to come back. We hope to see you again soon !Romane and Simon
tom
Kahden hengen huone parvekkeella
Majoittunut 4. 2024
Yksin matkustavat
6 arvostelu
3.0/5
Lähetetty 4.5.2024
The location is not convenient because there are few restaurants and shops near the hotel. But it was not so problem because the room was good compared to the price. There were some not good points. -At breakfast, a staff passed the dirty cup without checking. -I ordered avocado bread. The avocado paste was only pasted on a bread and it was too cold. And there were no other dishes. I thought It was not worth 6usd.. But there is no restaurant where I can eat breakfast near the hotel.. -Cannot watch TV -The room was not cold enough even though I continued turning on the air conditioner. Insufficient gas? Heat goes in from gaps? High heat load?
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Käännä
Majoituspaikan vastaus: Dear Tom,Thank you for taking the time to share your detailed feedback with us.We are glad to hear that you found the room to be good value for the price. However, we sincerely apologize for the inconveniences you experienced during your stay.We are sorry to hear about the issues at breakfast, including the dirty cup and the too-cold avocado toast. You got the free included breakfast avocado toast version so the price is not 6 usd for that as it is included. The appreciation of the avocado toast is also very subjective, some guests love it and some don't. As it's bringing us bad comments from time to time, we are removing it from our free breakfast selection and menu.We still have 6 other free breakfast options in our menu and if you feel the need to have your breakfast outside there are other options available around the hotel that we can recommend.Your feedback is important and we will address these concerns with our kitchen and service staff to ensure improvements are made.Our air conditioners have been under heavy use recently and their efficiency was affected by the extreme weather we had during your stay, hottest ever in Cambodia. We are sorry if it didn't feel cold enough for you but they are now working properly and we maintain them regularly. The television can also be capricious in Cambodia but this is generally easily repaired. The staff is always available to find a solution to this.We appreciate your understanding about the location and will continue to explore options to enhance convenience for our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Romane and Simon
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