Quality Inn Show Low

Great place to stay, the room was very large and fairly quiet. The main road is fairly close but no noise at night and little noise from adjacent rooms. The beds were very comfortable and the room looked like it had been refurbished recently but the air con was still an old type.

DO NOT STAY HERE. No Quality in this Quality Inn. No breakfast as advertised. Okay fine. Then charged us $10 per room more. Okay fine. Rooms looked like the photos, but no water when we arrived. Had to ask them to turn the water on. Hence no ice in the ice maker. When you walked on the laminate flooring in our room, the other end of the floor plank lifted. Okay fine. On the second floor between rooms is an outside walk area. Covered with lose planks. Could fall through and massive tripping hazard - see photos. There was a pleasant young man who checked us in when we arrived. Outside looked like a dump when we arrived, but had prepaid on ***********. THE KICKER WAS NO HOT WATER IN THE MORNING FOR SHOWERS. I called down to say we didn't have hot water and woman that answered said she just had a hot shower and let it run. So we let it run for 10 minutes and still no hot water...in both rooms (one room was next to office). So I went down to the office. It was locked up even tho' someone should be there all the time. I called and she said she'd be right there. I enter saying I just called and I'm coming to complain (but not angry) and that is when the woman behind the desk said I'm just an Employee. I acknowledged this and said, I understand and it's not your fault but I need to tell you about our terrible experience and find out who we can talk to. So as it turns out, the employee was the Manager who didn't identity herself at all. Wouldn't deal with any complaints. When I asked her who I should contact to discuss this all with, and for money back (I said at the very least the $20 extra we paid) she told me I was yelling and making her feel bad and had to leave or she'd call the police. I never yelled at all, but I was shocked by her statement so apologized for making her feel bad. Again, I'm thinking she was just the employee. Only I didn't find out she was the manager/owner until she let it slip when she was telling me to leave. I then started recording this because I can't believe what is happening and how this has escalated from a legitimate complaint and wanting to know who I should talk to, to being kicked out. I soon realized that this is how she treats complaints, by kicking people out of the reception area and calling police. Police did come too! I couldn't believe it!! And they agreed that the place was at least a bit better looking than it had been. What a waste of their time. Police were kind and super understanding. ANYWAY = DO NOT STAY HERE. SAME PRICE AT MANY OTHER HOTELS ON THE ***** IN SHOW LOW, AZ WITH BREAKFAST. This one however is FALSE ADVERTSING, HIDDEN CHARGES AND A NASTY MANAGER

Family and I enjoyed the stay....thank you Quality inn. It was clean and comfortable and the staff was very welcoming and friendly. Will be booking this hotel again when i come back to Show Low Arizona

11 of us elderly (all in our 70s) motorcyclists made reservations for 7 rooms a month in advance of arriving on 10/20/2022. Upon arriving at 6:30pm we found the office completely locked down with a number posted to call. We called that number and were told it would be a few minutes. About 10 minutes later a woman appeared from the back to let us in. She immediately stated that there would be no breakfast served as they were short of help and that we would all be charge $10 for using an outside reservation source such as hotels dot com! When we questioned that, she stated "they dont work for us and we don't work for them"! Because we are elderly and it was cold out, we asked to use a restroom. She pointed to the restroom and we found the public restroom without soap, towels, or even toilet paper! I went to my room and found the TV barely functionable, 1/4 roll of toilet paper and no backup rolls. I saw a coffee maker but there was no coffee. But it didn't matter because there were no cups or glasses to drink out of and not even a way to take my medications! I went next door to get some snacks and ice (the ice machine didn't work either. I noticed several of my riding partners sitting outside and found that they were waiting on their rooms (now 8pm) because they weren't ready yet and somebody had to be called in to get them ready!!! Crossing the parking lot I noticed the trash cans knocked over and trash everywhere. Coming back from the market with my snacks, I went to put them in the refridgerator and found two containers of leftover salso from the previous guest!!! At check out in the morning, the office was still locked with no one to check us out! We left our keys in the door and rode off. We will never return and you shoudn't either!

Front desk clerk was nice, but the room was 1/2 way clean. Sink counter top had gross looking built up sticky spots. Toilet had a ring and looked like only the seat was wiped down. Shower was not cleaned, soap scum all along the walls. 1/2 a bottle of shampoo was left on the tub basin. I was looking forward to breakfast, but the clerk said no breakfast. I said to her that's false advertising and she just basically said well too bad and blamed it on the scamdemic. I live in a RV and being in this room makes me feel like I'm still in my pull trailer. I have the same floor tile and furniture/wall decor! When I come back to Show Low I will try another hotel and not this one again. Sorry Quality Inn Show Low, AZ.

The floors are dirty. I even brought my own swifter because a friend told me after I made the reservations that they stayed there and their floors were dirty. Even after mopping my socks got dirty - I guess they need good steam cleaning or something. By the way, the floors are a wood tile style. And there are a couple of stain on the comforter too. We have a big jacuzzi tub in the room and I brought sanitizer wipes with me and I thought I would just do a quick wipe down but a couple of wipes and the wipe was a very dirty brown. Ugh I stopped it would take the whole container of wipes to clean that - no way I’m on vacation. Overall it just doesn’t feel clean. Then in the bathroom at the sink and in the shower there is no where to hang any towels any where. In the shower there is no where to even put a bar of soap or anything. And there is no continental breakfast or even coffee in the room. Very disappointing and will never stay here again.

We took a road trip to Show Low to look at some property nearby and visit friends. The reception staff was friendly and the room was clean and comfortable for a reasonable price. For some reason, they were not serving breakfast, but there are several restaurants within a short distance. We went to Persnikkity's both mornings and loved it.

We where very happy with the room here. The beds and pillows where good. The heat and air conditioning worked well. Service was great. The room was clean and setup well with everything working just like you would expect. We would return again next time through.

The room was so so. Small with fake wood floors that were cold, which is fine in the summer but not in February. The lobby is locked the majority of the time with no one at the front desk. A buzzer must be pressed to get a clerk to respond and that usually take several minutes. I made sure to park directly in front of my room so I could keep an eye on it.