Hampton Inn & Suites Show Low-Pinetop

This hotel is excellent! So much hospitality. Aryn at the front desk was exceptional and we appreciated her willingness to accommodate special requests. I was surprised and delighted by her. The grounds are beautiful and plenty of food nearby. The hotel and rooms are very clean. The pool is clean and refreshing. Always hot coffee available and hot water for tea. Yummy baked cookies available in the lobby and hotel is quiet and serene. Highly recommend!

I am a Hilton Honors member and this was the best Hilton I have stayed at. Friendly staff, clean room, best breakfast (they even peel the oranges for you). Hot chocolate cookies on arrival and great location with trail along river for walking, running, etc.

I see why this property won the prestigious award for all of AZ. Outstanding customer service, especially with KATIE (front desk). She went out of her way to help me with a rental car issue. My experience was so good, I decided to stay @ this property a second time on the return trip. Sure enough, Katie was @ the front desk, and asked about the car. Now THAT is customer service, with a heart.

We came to Show Low for a family member's memorial, and the manager put a basket with snacks and a card that said "deepest sympathies" for our loss in both rooms we had. One room they figured out by seeing the same last name as the other room. I've never had anyone do this before; they truly went above and beyond.

The staff lacks friendliness, and accountability is lacking from the manager. Initial concerns regarding lack of information were met with blame-shifting. Beth Sears, the hotel manager, appears to prioritize authority over accountability for herself and her team.

Staff go above and beyond to make your stay a pleasant one, and they allow me to take my pet houseducks along! Rooms are nice, and typically decorated in theme with the location, which is a neat detail. I.e. Sonoma location has art of vineyards and wall art evocative of a vintage wine rack, San Jose has a sharp, modern art theme of computer circuitry and fiber optics for silicon valley, Monterey is beach-themed with beautiful shell chandeliers, etc. It's not all positive, though. I've stayed in so many Hampton Inns I'm apparently a silver member, yet in every single one no matter the location, the mattresses are hard as a rock. This is a problem for me, as I have a rather bad back. Also, the walls are paper thin and you will often get stuck in a room next to someone arguing loudly, or blaring the TV at midnight...like our neighbor is doing right now as I write this. Sigh. But all in all, it's a solid hotel chain and the good outweighs the bad, with the concierges being especially kind and helpful. Special shout-out to Jose and Vincent at Hampton Inn Monterey Bay, you guys were awesome!

My stay from beginning to end was positive. The front desk check in attendant was very nice an helpful, I wish I would have got her name, because she went out of her way to make sure I had a pleasant stay. She helped me sign up for Hilton Honors, so I could acquire points for my Stay. My room was clean and not going to lie, I loved the hot cookies served in the evening

Our room wasn't ready at the check in time of 3:00. We had to wait for an hour to get our room. The price of $235.00 per night was not worth our experience. The rooms are clean but small and felt crowded for a family of four. The location is outside of town and away from restaurants and local eateries. We did not have a great experience and would not recommend staying here.

Upon check in, the staff was nice and friendly. We got 2 adjoining rooms and they were clean and spacious. The pool was clean. The hot breakfast was delicious. Bonus for us, they had a waffle maker!!! Would definitely stay at another Hampton Inn.