Velipoja Grand Europa Resort - Appartement Luxe privé

Do not go to this hotel! The worst experience ever! Let alone the fact that i was only notified upon check in, that the hotel was not ready and open for guests, but also they were constantly refusing to refund me, by coming up with the same excuses that they were working on it for 2 months. They were not working on it, they were deliberately delaying to give me back my money, if not to say that they wouldn't refund me at all. I was only refunded by booking, after 2 months of effortlessly sending emails, messages & phone calls to the hotel staff.

There is only one reason to stay here - you have kids and they want to spend the day at the water park. We had rooms that cost approx 150€ a night that included access to the waterpark. The rooms were ground floor and two walls of glass faced the street i.e we needed to draw the curtains for privacy. The beds were comfortable and the bathroom was good. Shampoo and soap bar were the only amenities. What we thought was quite shocking was the food. We had breakfast included, but the breakfast buffet was of poor quality. There was cooked and continental fare, but all of modest quality. Powder coffee machine was broken and filter coffee was extra. The dinner buffet was 23€ a person which in Albania is incredibly expensive. Furthermore the food looked very basic and "fast food" quality. We certainly did not eat at the hotel had a family meal for four people at a restaurant 15 min walk away that cost less than 30€ for all of us. Staff at the hotel were polite and correct - Couple of wierd things: 1. when you check in they will want to keep at least one passport at the checkin desk (only place in Albania that did that to us) and 2. when you call the lobby from your room, they picked up, said hi, hung up, and then proceeded to come over to the room to speak directly to us. The water resort was fund for the kids. One only needs a day there as there are only a handful of slides, but the main pool is big and nice. The drinks at the pool bar are very expensive (2 beers cost 13€) but the Olivia restaurant (at the back of the park) has food and drink at more normal prices.

The food was terrible(we had to buy our own food from the outside). They are terribly rude to their guests. The rooms were extremely hot and the only way to get some cool air was to open the front door. With the extra high prices that this hotel has,it isn't even worth half of the price.