Radisson Hotel Shimla

The property comes with an amazing view of the hills, the rooms are big and the common area is beautifully designed but what stood out for us was the hospitality. The staff here is very courteous and helpful. The shuttle service they provide aided our commute very much. Highly recommend this property

Overall experience was amazing! Amazing service and food.Great Hospitality. Suggestion to please get temperature controlled pool as kids were all prepared for pool but it was icing cold Internet had little issue on the last day

Dirty rooms feels like 2 star hotel such a waste of money please don’t consider this hotel as 5 star

I just moved to Radisson Jazz Shimla after a great stay at Radisson Kufri, and honestly, it’s been disappointing. Check-in was slow, though Aditya at the front desk was helpful. I asked about an paid upgrade and saw the junior suite, still deciding on it. But my real issue is with the service. First, I ordered boneless biryani, but they sent one with bones. They replaced it, but why mess up a simple order? Then, my thukpa arrived with spillage and a hair. Didn’t take a pic of that (because, ew), but I did catch one on the salt shaker. Basic hygiene should not be an issue at a Radisson. Housekeeping was another letdown. I called 3 times to get my plates cleared after dinner—nothing. They finally picked them up the next morning, so my room smelled like food all night. Also, I couldn’t help but notice that foreign guests seem to get extra attention. I get the whole international hospitality thing, but Indian guests are paying the same and deserve the same service. If the hotel is understaffed, they need to manage it better. The bathroom also needs work—tiles look like they need scrubbing, and parts of the wall are peeling. Didn’t expect this from a Radisson property. I still have two more nights here and hope things improve. Planning to check out the spa too—fingers crossed that goes well. Sharing this so the hotel (hopefully) takes note and improves for future guests.

Excellent property with beautiful rooms. Breakfast to hotel staff was all well managed. Love to visit again.

Extremely nice property with friendly staff. Rooms are nice - food is good. The location is very near to Mall.