Bridge View Regency

Initially, i had reservations about staying at the hotel, particularly because i was traveling with my family, including women and young girls. However, ramesh from the reservations team provided exceptional reassurance, addressing all my concerns with great professionalism and foresight. His proactive and timely assistance instilled a sense of confidence that made our decision easier. In my humble opinion, his exemplary conduct merits a well-deserved promotion. The hotel itself is a paragon of safety and security, offering an unparalleled view of shimla in its entirety. The vistas, especially during sunset and nighttime, are truly mesmerizing. Lokesh from the service staff demonstrated remarkable courtesy and humility, further enhancing our stay. We stayed in a spacious family suite, featuring three separate bedrooms, two well-equipped bathrooms, and an array of amenities including three televisions, three ceiling fans, and three sets of sofas. The suite offered every comfort we could possibly need. Without a doubt, whenever i visit shimla again, this hotel will be my first and only choice. Thank you bridge view regency, mall road, shimla team.

Shaving kit not available. Tv channel were not found active. Lot of noice from staff people working at night. Couldn't able to sleep because of their noise till 1 am.

It was a pleasant stay like every time. It is one of the best properties on mall road and not that costly in comparison to some other hotels

Poor hygiene. Poor service. Bedsheets, towels, toilets were filthy. Staff was not helpful. Had a lot of problem in stay

Location is very good. Just infront of tourist lift.services is fine.food quality is average but not value for money. It's very cost just a plate of plain rice is Rs.270/= and not good quality. One plate of salad is Rs.260/=. Amenities average. But one major problem is the DJsound of restaurant is coming into room till late night.

Horrible experience! booked family suite and rooms weren’t clean, half of the times room intercom wasn’t working. You have to tell them at-least twice for anything you want. Restaurant staff is highly ill- mannered and don’t even know how to talk to a customer. We had dinner at their restaurant (pyramid, they stated to scan the code and order. We ordered, paid online for the initial order. Rest of the order was placed offline. When the bill came, they asked us to pay the entire bill, including the amount already paid. When we stated, rather then the waiter stating he will get checked, he was adamant that no you have to pay the entire amount. The manager had to be called and he too was of no use. Thought he said will check, even after checking, confirming us, the bill presented was wrong. They removed initial 1 dish from the order and again brought the bill of the items already paid. One of the manager was the one who was the most ill- mannered guy. Don’t understand how can someone make him a manager as he was literally threatening us that we have cctv and everything is getting recorded. They totally spoiled the vacation of my family with this stupidity and it took them 1 hour to sort this. If they don’t have capability to implement online ordering, then why have they kept it. Technical glitch can happen with anybody but there is a way to talk to the customer.