Fairmount Hotel Shimla

Pathetic service, food pathetic. Customer handling very bad. The person sanjeev in reception had very bad tone while dealing with us. I make sure no one from our known will visit this hotel. Very bad experience. You need to teach you staff how to speak to the guest.

I see lots of positive reviews for this hotel, but for us it was a very different experience. I’ve given 2 stars for porters and the comfortable bed, but duvet cover was dirty. It was February and so we expected a low temperature, but the hotel itself was really cold with no heating, in fact it was warmer outside than in the hotel. A small heater in the bedroom was not sufficient. I asked for another heater. Yes we could have another heater, for an extra charge. I declined. Another duvet was offered and accepted. Both breakfast and dinner menus very limited. Even so, we tried eating in the restaurant but were literally shaking with the cold - an infrared heater was placed by our table, but was less than useless. The food was not good. There was no laundry service during our stay. When I told the manager/reception that the service, heating , menus, food were not good enough, I was told that it was, ‘out of season’. We spent two nights at this hotel and couldn’t wait to leave. If this hotel is going to remain open during the quiet season then it should offer the same service all year round. Beware, the hotel does not take cards, they only wanted cash. Neither the manager/receptionist or the restaurant staff showed any interest or concern about our complaints

Situated in the best location surrounded by huge pine tree jus down the Hanuman temple. Premise, open sitting space,bar, tasty food and the humble staff. When you are going to hill station to stay out of noise and enjoye the nature and silence. this is situated in the best location where you will have it all amazing experience.