Hotel Aura

We are two families and booked two rooms in this hotel for new year’s eve as we could not find any other hotel. 1. The rooms are so small that you can’t even walk comfortably. 2. The towels they provide have stains all over and if you ask for extra towel, they give you tiny napkins - the ones that are placed in the bathroom doors to wipe your feet. Stinky and disgusting. 3. The blankets have stains and when asked they said those are burned stains. Looks bad and I don’t know why they still keep them. 4. They close the shutter of the hotel by 9:30 PM and you have to call them or knock on the shutters for them to open it for you if you come after 9:30 PM… and they take their own sweet time to open these shutters while you keep standing on the road in the chilly weather waiting for them to let you in. 5. No parking for vehicles and the whole area is so shady that even if you park your car on the road - there is no guarantee for your vehicle or its parts. 6. On the day of our check out there was no hot water. It was terribly cold and there was some problem with water heater. They were providing hot water in buckets for those who are still staying but since we were checking out, they never bothered about us. They did not provide hot water and they did not even feel sorry or apologise. Worst behaviour with the customers. 6. They charge you before hand for any extra things that you ask like mattress/bed etc. These items will be provided only if you pay the amount before hand. Never seen any hotel charging for these things beforehand. We have taken an extra bed and the quality of the bed is worst than a one star hotel. 7. No toiletries. They don’t provide brush/paste or anything at all. 8. There are no fire safety measures or directions. God forbid something happens, there is no way to escape. When we raised all these concerns, they did not even bother to answer and never even felt apologetic. They simply did not care. Overall, you will be cheated and the service they provide you for the exorbitant prices they charge is terrible. I will never recommend this hotel. There are better hotels in this area. Stay away from this place.

Its good. But the room is little bit small

I paid for a small room that too without AC. Rooms doesn't have ventilation which make difficult to stay.. Only book for one day ...for long stay avoid this hotel