Holiday Inn Express & Suites Sherman Hwy 75

Great place to stay. Great people. Cute housekeepers lol

They are remodeling now, but charge $175 per night for this outdated bldg is a little much. Floors were dirty, no ice machine except on 3rd floor, carpet was worn out etc. Room had no hand soap for sink, only one towel for 2 people and the shower soap was completely empty. Told clerk about no hand soap. He replied that they do not put out hand soap so use the shower soap. Told him that was out also. He could not find anymore. Did find the bed very comfortable. And the breakfast attendant did an outstanding job of helping us.

Front desk representative was rude and non communicative. Gave a us undesirable room. We have requested top level on our account, never acknowledge our status nor welcome us. She did the same with others customers too. Believe she had issues at home , for sure she was happy. Afternoon arrived at 3 pm

No surprise this is the No. 1 hotel in town. It deserves such a lofty rating -- and not just because there is freshly-popped hot popcorn in the lobby. It's a smoothly-run operation, as you can tell from the little signs on the luggage carts strongly suggesting you not keep one of the 2 carts stowed away in your room because it has a beeping device that encourages you to "get this back to the lobby for other people to use." Fitness room has free weights, breakfast is a feast with the usual morning fare along with individual 2% milk cartons, Chobani yogurt, toasts/bagels, fresh bananas and self-serve coffee that's available well before the 6 a.m. breakfast call. A very good show indeed. Thank you, GM Casey. Keep up the No. 1 work!

This was my first time staying there and it probably won’t be the last. PROS: Clean/Convenient/Indoor Heated Pool/Nice Staff CONS: Hard bed/No freezer section in refrigerator/Slow Elevator Side note: The first night there was a storm and the hotel lost electricity for about 1 1/2 hours. It was bearable. When we checked out we asked if we could get some type of compensation since the electricity was off (it did get warm in the room). Jackie, the lady at the counter said she would put some back on our card. We were satisfied and will stay again.

Every upholstered piece of furniture was stained, and every hard piece of furniture had a ding or stubborn residue or a crack, and the room was reeked of cigarettes. I asked about switching to another room, but was told there weren’t any available. There were rooms available to book online, but I guess those were being overbooked? The AC appeared not to have been running in the external corridor as well, which was in the 80s. For what it’s worth, there was no trash or detritus left in the room or anything like that Housekeeping had done their job. The room was just so dingy and smelly and old. I intend never to come back.

This is the last time I stay with this brand! For the money that was paid, the shower has mold, the floor is cracked, the paint is peeling, the room has a really bad smell to it. I booked my room 5 weeks in advance requesting a 1st floor room With a king bed and was given a 2nd floor room with 2 extremely small queen beds. There was debri of some sort in both beds!! If I could have gotten my money back I would have and went to another hotel. I don’t want the basic Fen Manager BS we hope it’ll be better next time crap. This was unacceptable and I promise there will not be a next time!!! I took pictures of all it if anyone interested. I highly recommend DO NOT STAY HERE!!!

I was a little disappointed in this hotel, we love holiday inn but this one is on our last resort list, the pool is green, the shower water smells like mold, as did the sink tap so I brushed my teeth with bottle water, the place over all is pretty clean despite renovations which did not inconvenience us in any way, and lastly the tv did not have cc though it states it does, yes this is a biggy! The staff were very friendly and promised to see the pool is tended to immediately.

We are Holiday Inn Spire Elite members and have been since the 1980’s. This is by far, the worst Holiday Inn in which we have ever stayed. Walking into the lobby, we were hit by a horrible musty smell. The lobby furniture looks to be from the early 90’s. It is worn, stained and sagging. When we walking down the 3rd floor hall to our room, we could feel what felt like holes in the carpet and major sags in the floor. I wouldn’t have been surprised if the floor caved in while we were walking on it. The hallway carpet was filthy with stains everywhere. When we entered our room, we were greeted by the same, overpowering musty smell. We turned on all the lights and the room was still dimly lit; probably to cover up the filth in the room.. there was hair all over the bathroom floor, so it clearly had not been cleaned after the prior guest. The mattress must be at least 25 years old, as I don’t think they have made mattresses that think since the mid 90’s. When I sat on it, it freaked. After a minute of sitting on it, it left an indention where I sat, which took about 5 minutes for the springs to expand to full expansion. The entire mattress leaned to one side, so I felt like I was going to roll out of bed all night. Neither the pool or hot tub were working, although we wouldn’t have used. Just sharing this for other travelers for whom that may be important. The clock in the business center (circa 1980) was not working and looks like it hadn’t in quite some time. Holiday Inn should be ashamed of this hotel. It should be closed, gutted and remodeled. Do yourself a favor and stay anywhere but this Holiday Inn. How anyone is giving this hotel more than one star, is beyond my understanding. It makes me question if they are actually reviewing the correct HI as there are several in surrounding cities.