Vieraskäyttäjä
22. heinäkuuta 2025
On arrival (we were early for check in & knew this) we parked our car and at the front door is a sign asking you to wipe your feet before entering the entrance hall. The inner door was locked, we rang the bell, no reply, so eventually left our car parked and went in search of a toilet and something to eat. Not the most auspicious start. I realise the check in desk is not manned until 3 but for no one to even answer the door makes you feel unwelcome after a 4 hour drive. The hotel itself is immaculate, clean and comfortable. Our room was lovely, very clean, light and airy, beautifully decorated. But the beautiful guest information folder in the room also had a Damages & Removal Policy which made it very clear about charges you would incur if you slipped up and stain or mark anything (whether accidental or wilful) or remove anything in your room. The hotel reserve the right to charge your saved card for any damage of any kind + postage cost of replacement broken/taken items etc. I appreciate people should be respectful of the room and obviously not remove any items, but I could not relax for fear of making a mark on anything. The list went on, even including behaviour at the hotel. Like the sign on the entrance door, it is clumsy and over the top, making guests feel slightly uncomfortable. Sophie is a wonderful asset to the hotel, like her partner the chef. She is helpful, very kind and hardworking. The food is amazing, breakfast is all freshly cooked to order. We bought some of The North gin before we left. We had a wonderful 4 night stay at Burlington Bertie’s. It’s a lovely, if somewhat expensive hotel. Little things made it not quite get the 5 stars from us.
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