Montigo Resorts Somerset at Charlton House

The hotel is based in a nice old country house and in beautiful grounds. I went there for a spa stay with a friend. The spa is quite small but nice enough although there’s probably not enough seating if it is full. I had a massage and it was excellent and the spa staff were super friendly. We stayed in the pidgeon loft room at the top of 2 floors. There’s quite a few stairs and no lift due to the age of the property. The room could do with updating but the bathroom is modern with a shower and toilet. I thought the food was expensive. It was very nice but expensive and at times it was difficult to reorder drinks and food as they were either short staffed or busy ! I didn’t find the reception particularly friendly and sadly it made a big impression on my stay,

We arrived at the hotel on the 19th feb for two nights . When we arrived we were taken to the seating area and firstly given our welcome drink tea or coffee. The room we had was room 24 a very large room with patio. Very large bathroom. The bed was large but two put together, the following morning my partner said she had a sinking feeling , I investigated and found the bed base had a foot missing in the middle. Also noticed not hoovered underneath for a very long time. We had a £42 allowance each for evening meals , I was not very impressed with the menu , service was slow , staff very polite though. The second night paid the £10 each supplement for the steak ( best meal) shame we had to do that. The Spa was great used it every day and cannot fault it. The outside jacuzzi was great in all a very relaxing experience. I mentioned the issues when leaving and the comment was I will let you know house keeping know! We would return again but not with the evening meal allowance, would also check the bed!

We had a lovely stay, bedroom was spacious & warm. Spa was a real treat! Lovely staff on the front desk & throughout our stay. We have left feeling much more relaxed. We didn’t eat an evening meal but had a cooked breakfast which we couldn’t fault. Would recommend.

While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.

Had an amazing stay and room was huge on the ground floor. I'm sure we were upgraded it was a beautiful room and bathroom. We had an amazing meal in the bar with our doggies and the spa on both days. Staff were lovely and the spa was so relaxing. We give our stay 10 out of 10 😊

The place *could* be lovely and has 'potential' - that word that implies so much. Unfortunately our one-night stay was lacking in a lot. The initial impression and how staff try to treat you is that of a 5 star resort... Sadly once under the surface I have to stick by my 2 star rating. Despite being 3pm when we arrived there was no one at reception and we stood around waiting for a while, then moved into the dining room to fill in forms and wait for someone to show us to our room. I know it's a resort but I'd have been quite happy to fill in the 30 sec form on reception and find the room to myself. Felt a bit overkill. We noticed on arrival the room was cold but the staff member said the heating was on and they'd bring a heater up. Great. We left to go to the spa (more on that later) and came back a couple of hrs later... Still cold and still no heater. As we left to go to dinner we again asked at reception and they said they'd take a heater up and have a look at the radiator. Return from dinner, still cold and still no radiator. Down to reception again, same request. Wait a bit longer.... Still nothing. Down to reception yet again and finally someone came up to the room and brought a heater (nearly 6 hours after our check-in). I still slept in my clothes and it wasn't the best night's sleep. The spa was ok but the vent was falling out the ceiling in the steam room (which also worked intermittently) and the pool was cool. Sauna was the only redeeming feature. We didn't have any food at that hotel but that's probably a good thing judging by the reviews. Decor needs updating and a bit of tlc here and there (the radiator in the bathroom had big patches of peeling paint). So much unfulfilled potential.