jb020430
10. maaliskuuta 2025
We have just checked out after doing the “Tranquility Escape” experience. On arrival, we were greeted and offered a complimentary coffee. The reception staff were great, and so was Crystal who served in the restaurant. It was a shame that one of the managers (younger lady with black hair) proceeded to shout at her in front of the guests regarding failing to check something for another guest, not very professional at all! We were shown to our room (the Tiny Double) and were very disappointed. The room was indeed tiny and claustrophobic, in a poor state of repair, the hot tap was leaking, there was no headboard and there was an error with the TV. Not what we would expect for a 4-star hotel. We did visit the spa, which was lovely. The service from the staff in the spa was brilliant, and the facilities were lovely. Flexibility on spa access (you could use right up until 9pm if you wanted) which was great. We did end up moving to the Strawberry Hill room, which was much better and more spacious, although again I wouldn’t say up to 4 star standard, and the decor could do with updating. Breakfast was lovely though, and again Crystal’s service was great, I hope SOMEONE in management does praise her. I certainly wouldn’t recommend for an overnight stay, and I don’t consider it to have been good value for money, but the spa and service generally was good.
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