Montigo Resorts Somerset at Charlton House

Sunday lunch is the best I have ever had! Very clean, friendly staff, superb range of drinks. Great atmosphere! I would highly recommend this place to visit for casual drinks - you don’t have to be a member to go in. Superb food, the rum baba desert- oh my word!

On paper, it seemed to be the ideal getaway for us; a couple looking to unwind without the kids, but unfortunately turned sour the moment we arrived. We booked the Junior Suite - the second most expensive offering - for a single night as part of the 'suite retreat' package. As we went through the online checkout process the three-course dining option was displayed as an upsell, including the available menu. Okay, sure. We were planning to dine in the restaurant anyway and the menu appealed to us both. With £104 added to the bill, we completed the purchase, £388 lighter but all set. It started with high hopes; the resort was responsive to my request for afternoon tea instead of champagne - it'd be a shame to drink alone with my wife being pregnant. The resort contacted me quickly to discuss check-in times and to collect my details. A great start. Upon arrival, we entered the reception lobby amid a spat between hotel management and a group of guests. I don't know the full picture but I certainly agree with the guest perspective given our experience. We waited to be greeted, not particularly long, but longer than anticipated. The manager who greeted us was muddled - We explained who we were and that we had afternoon tea booked for 1 pm. We were told to wait until 1 pm whereby we would then be free to roam the resort. Odd, I'd of thought we'd be having afternoon tea at 1 pm seeing as that was the time we had booked. Alas, we waited in the reception area and were provided coffee - fair enough. As 1 pm bids farewell, we decided to speak with Crystal who seemed to be in control of the dining area and bar. She put us right - sat us down, arranged drinks and afternoon tea shortly followed. It was a decent spread, though rather weighted towards sweet treats with only four 'sandwiches' and no other savoury options. It was tasty enough but too much sugar. The waiter boxed the remaining sweet treats for us to enjoy later - brilliant. We head back towards reception to enquire as to when our room would be ready. It had been ready at 1 pm. Okay, understandable, we must have misinterpreted our first interaction at reception. We were shown to the 'Garden Room (30?)'; peaceful, removed from the main building and initially quite impressive. We unpacked and headed to the Spa - included in our booking - for a little relaxation and warmth. Unfortunately, this is the point where things go downhill quickly. Upon entering the spa the receptionist informed us that there had been a 'mare' - short for nightmare - and that both the jacuzzi and steam room(s) were out of order. We were however told that the pool and showers were still operational. Hmm. We stepped into a tepid 'pool', not big enough or deep enough to do more than potter around, clinging to the few jets of water emanating a slightly warmer stream of water. We quickly left - this is worse than our local community swimming centre. We head back to the room to enjoy the cast iron bath instead. At least th

Despite several emails, and 0 response, it appears I may have better luck at a resolution through voicing my complaints, and quite frankly horrific experiences, here on Tripadvisor. All I could prewarn before reading the below, is if your considering investing in a membership, please first consider some of the close by competitors, and stay as far away as possible (unless you enjoy facilities in disrepair, frequently being denied access due to 'closed access for private weddings' and incredibly poor customer care). So to begin, I have been a member for 3 or 4 years now, when I joined it was a convenient location for gym/spa access, and the price was incredibly reasonable. This was whilst under old management. When Montigo took over, facilities were closed for weeks whilst renovation was underway. Said renovation left thick glue marks all over the sauna, sauna hand rails which collapsed frequently when used (a sign was literally stuck up for weeks requesting members not to use handrails, seems counterproductive), the steam room does not work and quite frankly smells like feet, the pool is closed almost permanently, and when it is open for use, it's freezing cold. Oh - and the brand new plunge pool is the size of a wheelie bin - and how much compensation did members receive for the 3 weeks while all of this was underway (in which time, we were still paying), none, in fact, they then requested we pay more money to replace our wristbands with new aesthetically pleasing Montigo branded bands. Needless to say, my first complaint surrounding this issue was unheard for many weeks. The prices then saw a huge hike - membership shot from £60 a month to over £100. I would have no issue with this if the facilities had improved, or even just maintained standard, but to pay more for services I truly believe would not pass a health and safety check (that's if they are working that day) is quite frankly appalling. So on to my most recent complaint, seeing as it is being actively ignored. 2 weeks ago we received an email to inform us the spa and gym would be closed this weekend, all weekend, for a private wedding. I do assume this wedding was booked quite a bit in advance of these two weeks, so thank goodness they remembered to let us know. Better late then never, right? Although we have paid to use the facilities this weekend, unfortunately we are not allowed in. Imagine that, paying for a new car and being told by the dealership actually, you aren't allowed to drive it this weekend, we'd like to hire it out as an Uber, sorry. Almost laughable, but not as laughable as lining your pockets with money for a service you are refusing to provide. Illegal, as not contractually agreed, and unlike many of the day to day inconveniences, I do refuse to let this one slide. You are not a charity, and I am not in a charitable mood. Now, I can see on previous reviews (i.e, one gentleman stating your hot tub was less active then a fart in a bath), you have slated their u

Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.

Definitely go for a superior room. Ours had an oak four poster bed and was massive! Beware the hot water - it’s very hot ! A great location for exploring Somerset: Glastonbury, Wells, Street all a short drive away. We came for 3 nights - worth it.

Truly lovely overnight spa break. This was our third overnight visit to Charlton House. I'd bought an overnight stay (with breakfast) on a cracking Black Friday deal, which always helps. We were very pleased with our room (25), which had its own patio area leading out to the gardens. The room was spacious and comfortable. There were no maintenance issues. The decor is 'shabby chic', so much better than soulless modern hotel rooms. The overnight stay allowed us access to the spa until 9pm, which was a real treat. I've visited the spa numerous times and always enjoy it. Especially after dark, when the facilities are quiet. Part of our plans is the trip to Whitstones chippy for an eat in supper. Only 10 minutes away and great food Breakfast was included in the package and was very tasty. The continental breakfast options had diminished since Monitigo took over. However there was a full plate of hot breakfast and we left well fed. We enjoyed a second visit to the spa, before making the short trip home. What others haven't enjoyed - the decor - I feel makes the place relaxed and homely. I will be looking out for another offer to hopefully enable me to return in the autumn.