The bed was really comfortable and the room and view were nice. However, it was right next to the lift and the chime was very loud - the staff ignored us when we asked whether it could be turned off. When cleaning, cups were never replaced and we noticed our plates on the restaurant table out and not touched for nearly a day. The receipt we received for our food also had a whole load of current guests’ names on, including their gender, room number, which is very concerning.