Kempinski Hotel Shenzhen

老牌五星級酒店，之前入住過上海和貴陽凱賓斯基。此次到深圳特意也選擇了深圳凱賓斯基酒店，全程住宿非常滿意。 入住前一天Flora非常貼心的提前聯繫並安排好房間，Flora還贈送了一大盤歡迎水果，服務周到熱情細緻，期間各位服務人員也有求必應，推薦入住哈

最大的缺陷就是房間完全不隔音！非常不友好！

You can't beat the location--it's right off the metro and next to Coastal City. I had no problem communicating in English. The rooms were large and had wonderful views. I actually had a real desk and a proper office chair to work in, which I really needed. The breakfast buffet had a nice blend of East meets West cuisine. Overall, it was a good stay. But I do have 2 comments for improvement--no one says "good morning' or greets you in any way. For example, even when I greeted the waitress in Mandarin, no eye contact or a smile. Even the front desk doesn't feel that approachable. It feels very cold, which felt strange given the hotel brand. So I couldn't give a high rating on the service because of it. And the second point is that the pillows were so wilted--even with three of them, they just sank down like I was lying flat on the bed. I attempted to call to see if I could get them exchanged but no one answered my calls.