Hampton Inn & Suites Birmingham/280 East-Eagle Point

We were very disappointed in our recent stay. We made a reservation and told the staff person that we needed a room refrigerator. We got to our room and there was no refrigerator. We were moved (and probably upgraded) to another room but it was a hassle to move rooms. We left the next morning at approximately 10:30 am and thoroughly cleaned to enable housekeeping to empty trash, make the bed, tidy and replace and replenish used towels. When we arrived back at @8:30 pm both room keys did not work and we had to go back and get them rekeyed. Then, we discovered no one had made the bed or tidied the room! Very upsetting and disappointing! When we called to complain, we were told we needed to request housekeeping. Really??? We were not told nor given any information about this important fact. How were we to know???We had to empty our trash, make our bed and go downstairs to get fresh towels. This is not the level of hospitality that we expect from Hampton Inn and Suites!

I stayed here solo for business recently. This was a very enjoyable stay. The property is located in a quiet area adjacent to a retail development. Traffic noise was negligible. The facilities appeared and smelled clean with none of the overpowering air freshener I have encountered at two other Hampton Inn properties recently. Check in was efficient. The room was clean and appeared recently renovated along with the rest of the facility. Everything worked fine. I question Hilton’s continued usage of bar soap when there are already squeeze dispensers in the shower. That’s wasteful. There were a few eating establishments in the area without having to get back out on 280 but some were closed on Sunday evening. I really enjoyed my stay here and will stop again.

We took our youth group to a student conference and the hotel was very accommodating! They were very hospitable. Everything was clean! Def will use them every year for this conference!

Stayed here four years ago, and we just stayed again. It has gone downhill. James at the front desk was fantastic. The room/bathroom was not cleaned well at all. It needs a complete renovation. The breakfast was one container with 2-3 egg circles and three pieces of sausage. The pastries were old. We will not stay here again.

The rooms are very spacious, clean and quiet. This hotel is tucked away with no traffic noise but close enough to walk to restaurants. Staff is super friendly. I really enjoyed the stay and breakfast is terrific as well with lots of options. Thank!

We had a great meeting at this hotel. Guest rooms were updated, staff was extremely helpful and Jamie ensured we had all we needed for the meeting. Totally recommend