Mercure Sheffield Kenwood Hall & Spa

It was an impressive and pleasant stay. The staff were very helpful and friendly. We had a family room, which was perfect for our trip, very spacious and with great view. The bed mattress is one of the best in all my experience. I had great sleep during the stay. The cleanliness of the room was ok. The location is very convenient if you are driving - 20 mins drive to the walking trails and 10 mons drive to centre of Sheffiled. David from the restaurant provided highly professional and helpful service for our breakfast. All in all, we would consider staying at this hotel again if we visit this area again.

Was amazing, room was lovely, service was great

這家酒店非常差 首先他不是在市中心那家美居 在謝菲爾德的山上 交通十分不便 其次酒店非常破舊 房間連大燈都沒有

It was unfortunate that the heating and hot water supply of the whole hotel was out of order during our stay. The staff worked whole-heartedly to find another sister hotel for us

The Hotel staff were very friendly and helpful as far as they could be. On the first day of our stay ( Christmas Day) there were parties going on and we had to go up several flights of stairs to get to the breakfast buffet. Everything was a little hard to find but the food was good when available. The ample grounds were an additional attraction as were the huge trees in the spacious garden. On Christmas Day there were lots of staff looking after the various parties.On the last day, however, ther was only one poor unfortunate waiter in attendance! He did his best but it was impossible for him to keep the buffet food items fully refreshed. He had to do this as well as clearing plates etc from tables. We thought that the lack of any other waiting staff was due to the unavailability of staff from the European Union. The bedroom facilities needed repairs which were unattended to. In particular, the control knob of the central heating radiator had fallen off and could not be replaced. The radiator was on night and day and also made an irritating noise through most of the night. We stayed three nights in the hotel from 24th to 27th December 2023. IN summary, we thought that the hotel could be restored to it's original splendour but would need a substantial investment to improve its standard. The once magnificent hotel seemed sadly neglected because of lack of investment. Otherwise the room was satisfactory. But sleep was difficult until we got more used to the noise at night. In summary, we thought that the hotel needed a lot of money spending on it to improve the facilities and make dure there were enough staff.

環境很不錯