Sonesta ES Suites Cincinnati - Sharonville West

Probably one of my worst major chain hotel experiences. First room reeked of smoke. Unapologetic receptionist gave a replacement room; toilet plunger in front of door, half furnished (furniture and kitchen items), soiled/worn furniture, handprints on walls, soap dispense in bathroom torn off the wall and sitting in bath tub, BR door handle fell off, kitchen floor very sticky. People partying in parking lot past midnight…unsafe environment. Took the time to write GM of hotel management firm Appelman Group to voice concerns…no response. Followed up … still no response. Have raised my concerns with Sonesta corporate.

Feces on the grounds and in the toilet that will not flush upon check in. Holes in the walls. Carpet is nasty, must wear shoes while inside. Room smells. Dirty dishes in the dish washer. Floors unmopped. Tape every where from previous parties. Refrigerator dirty. And worst of all awful front desk staff. She allowed me to wait 15 mins on hold with company to obtain a refund and AS SOON as my company answered she would not let them speak to me because she kept talking over me on my own call phone and then she abruptly called the police on me while I was there with my husband and 4 children. She explained that I would not get a refund for the 1st night, which is hadn't even requested. She told me that she would refund me for the last 2 nights of my reservation once she walked to the 3rd party site I booked with. But when I called the 3rd party sight she called the police as soon as I began to speak to them once they answered the phone. These suites look like run down apartments. Disgusting garage smell inside of the room because the garbage bin is way to close to the entrance of my room. Which is against the city ordinance. Should be at least 25 ft away. Finger nail clippings in the beds broken closet doors. Dirtyappliances. missing remotes and plug to roku. Awful and unprofessional.

Very friendly crew. Very good communication. A comfortable place to stay

Nice spacious area, just not much to offer for the breakfast option.

Great staff rooms were clean.

Quick check in! Affordable room & deposit (received the next day after check out which was awesome) Only thing was could've been just a bit cleaner, countertops just had leftover sugar but overall it was a nice stay, clean & comfortable bed Cars spaces are super close to buildings which is convenient !! Thank you for a nice stay!