Deceptive Practices & Unacceptable Experience
We booked and paid for this specific hotel but were secretly sent to a completely different property without our knowledge or consent. Only upon arrival did we realize we weren't at the hotel we selected - no advance notice, no explanation, just blatant deception.
Key issues:
✖ Bait-and-switch scam: The replacement hotel was in a worse location (further from restaurants/attractions)
✖ Price gouging: We paid 30% more than the actual accomodation's rate, with no refund
✖ Unbearable noise: 3 active construction sites surrounding the property
✖ Zero accountability: Management ignored complaints and refused compensation
Most offensive part? They clearly targeted us as foreign tourists who wouldn't notice the switch immediately.
DO NOT TRUST THIS BUSINESS. They falsify bookings, overcharge, and provide substandard accommodations.
Below is a photo of the state of property we were sent to. Located at the end of a dark alley, surrounded by construction sites.
Private|Courtyard Projection Quadruple Room (Air Conditioning + Oxygen Supply + Independent Small Courtyard + HD Projection + Humidifier)
Majoittunut 3. 2025
Matkusta ystävien kanssa
3 arvostelu
10.0/10
Ylivertainen
Lähetetty 10.5.2025
The room is super nice.
We slept comfortably in big beds of four.
At night, we will hang around the table and turn on the projector.
There are space for us to lay our big luggages.
The room is clean, although not minty new still good because of the price for two nights are worth it.
The breakfast served are simple but filling.
We really liked the coffee.
The staffs are super nice and helpful. We just use wechat to communicate.
If we ever come to Shangri-la, definitely will stay here again