Holiday Inn Shanghai Hongqiao arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for your kind words and for sharing such a positive experience at Holiday Inn Shanghai Hongqiao. We’re thrilled to hear that Spawn Li was able to assist with your early check-in and make the process seamless—he’ll be proud to know he made a great impression. It’s also wonderful that you enjoyed the spacious room, comfortable bed, and our buffet offerings at the restaurant. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.General Manager Chen Juanjuan

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and for sharing your candid feedback regarding your recent stay. We sincerely apologize that the cleanliness of your room fell short of both your expectations and the rigorous standards upheld by IHG—please know that your experience is not reflective of our commitment to excellence, and we deeply regret the inconvenience this caused. At the same time, we are grateful that our manager was able to promptly acknowledge the situation and extend a sincere apology on behalf of our team. Your willingness to bring this matter to our attention allows us to reinforce our protocols and ensure such lapses are addressed with urgency. We truly hope to have the opportunity to restore your confidence during your next visit to Shanghai, where we will strive to provide you with the seamless and comfortable experience you deserve.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing your candid feedback about your stay. We sincerely appreciate your acknowledgment of the room’s spaciousness, while also noting your concerns regarding the room’s aging condition. Please accept our apologies for any disappointment caused—this is certainly not the experience we wish to deliver. As an established hotel within the InterContinental Hotels Group, we are continuously working to balance the preservation of functional space with timely upgrades to enhance guest comfort. Your insights are invaluable in guiding our ongoing refurbishment plans. We truly hope to have the opportunity to welcome you back and provide a more seamless and refreshed experience in the future.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing your heartwarming experience. We are delighted to hear your kind words about Mr. Kyle Wu, whose helpful and cheerful service truly embodies our "True Hospitality" spirit. Your recognition of his dedication—always assisting guests without complaint—has been shared with him and the entire team as a shining example of genuine care.It brings us joy to know that the housekeeping lady serving your room (2507) also left such a positive impression with her kindness and warm smiles. Her attention to detail and gracious attitude reflect the pride our team takes in creating a welcoming environment.Your promise to "definitely come back again" is the highest compliment we could receive. We’ve noted your room preference and will ensure your next stay is just as memorable. The entire team looks forward to welcoming you back to your home away from home in Shanghai.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing such enthusiastic feedback about your stay. We are truly delighted to know that you found our hotel awesome, appreciated the great service from our helpful staff, and enjoyed the thoughtful layout of our facilities—this perfectly aligns with the seamless hospitality experience we strive to deliver as part of the InterContinental Hotels Group. It’s also wonderful to hear that our breakfast offerings provided a convenient and satisfying start to your day. Your kind words serve as great motivation for our entire team, and we look forward to welcoming you back for another exceptional experience in the future. Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing such heartfelt feedback about your stay. We are truly delighted to know that you found the room spacious and impeccably clean, and that our night shift receptionist’s professionalism—particularly her English proficiency and thoughtful assistance—made your check-in process seamless and pleasant. Your generous praise and desire to award "more than 5 stars" are deeply encouraging to our team, especially to the colleague you highlighted. As part of the InterContinental Hotels Group, we strive to ensure every interaction reflects warmth and competence. We look forward to welcoming you back for another exceptional experience in the future. Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and for sharing your positive feedback. We're delighted to hear you found our hotel to be clean, comfortable and conveniently located near Hongqiao transportation hub.Your satisfaction with our housekeeping standards and convenient location is greatly appreciated. We've shared your compliments with our entire team.We look forward to welcoming you back for another pleasant stay during your future travels to Shanghai.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing your thoughtful review. We're pleased that our convenient location and the unique experience of watching airplanes overhead added a memorable touch to your stay. Your recognition of Ms. Wu’s attentive front desk service is truly appreciated — we’ve shared your kind words with her and the team. At Holiday Inn®, we believe in being right where you are meant to be, offering warm, reliable service that makes every moment count. We can’t wait to welcome you back for another enjoyable visit.General Manager, Chen Juanjuan

Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback. We’re pleased to hear that you had a very good stay and that our staff, especially the front desk team member, provided helpful service. Your recognition is truly appreciated, and we look forward to welcoming you again at Holiday Inn Shanghai Hongqiao.General Manager Chen Juanjuan

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing such detailed and positive feedback about your stay. We are truly delighted to know that you found our front desk staff, especially Dream Wang, to be enthusiastic and helpful—this perfectly reflects the warm and professional service culture we strive to uphold as part of the InterContinental Hotels Group.It is also gratifying to hear that you appreciated the cleanliness of the room, our strategic location near the airport and train station, as well as the proximity to Qibao town. We are particularly pleased that the absence of late-night flights contributed to a quiet and restful sleep, as we continuously optimize our soundproofing measures to ensure a peaceful environment for our guests.Your strong recommendation is the highest encouragement for our team. We look forward to welcoming you back for another seamless and enjoyable experience in the future.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing your detailed and thoughtful feedback. We are truly delighted to know that you appreciated our pleasant environment, spacious lobby, and diverse breakfast options—and especially moved by Aimee's enthusiastic service and her thoughtful gesture of giving a small gift to your child, which reflects our commitment to creating warm and personalized experiences for families.At the same time, we sincerely appreciate your candid note regarding the aircraft noise due to our proximity to the airport. Please be assured that we are continuously working on enhancing soundproofing measures, such as installing upgraded windows and providing complimentary earplugs, to minimize this impact.Your understanding and overall satisfaction mean a great deal to us. As part of the InterContinental Hotels Group, we remain dedicated to balancing practical convenience with genuine care. We look forward to welcoming you and your family back for an even more comfortable stay in the future.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing such enthusiastic feedback about Fannie at our front desk. We are thrilled to learn that her warm greeting, efficient check-in process, and thoughtful local dining recommendations contributed to a perfect start to your stay—this is exactly the seamless blend of professionalism and personalized care we aim to deliver as part of the InterContinental Hotels Group. Your "10/10 service" recognition will undoubtedly inspire Fannie and the entire team to continue creating memorable moments for every guest. We look forward to welcoming you back for another exceptional experience soon.Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and sharing your positive feedback. We are delighted to know that you had a very good experience, especially appreciating Ms. Clarie's helpful and cooperative assistance in arranging a late check-out for you—this thoughtful service truly reflects our commitment to flexible and guest-centric hospitality. It is heartening to hear that her efforts contributed to your amazing stay. As part of the InterContinental Hotels Group, we will continue to empower our team to create memorable moments for every guest. We look forward to welcoming you back for another exceptional experience in the future. Yours sincerely,Lisa ChenGeneral Manager

Majoituspaikan vastaus: Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and highlighting our strategic location near the airport, efficient operations, and family-friendly services. We are delighted to know that our accessibility and comprehensive amenities contributed to a comfortable stay for you and your family—this aligns perfectly with InterContinental Hotels Group's commitment to delivering seamless hospitality for travelers of all ages. Your recognition motivates us to continue refining the balance between convenience and care. We look forward to welcoming you back for another consistently reliable experience.Yours sincerely,Lisa ChenGeneral Manager