The Ritz-Carlton Shanghai, Pudong

酒店前台服務人員態度不好，辦理入住手續在前台等候時間巨長，辦理入住總共等待房間前台25分鐘，在酒店行政酒廊等待27分鐘左右，給我的樓層是50層，5017號房間，酒店服務人員告訴我不允許我使用行政酒廊，

房間裝修老舊 而且房間裏面鏡子太多 影響睡眠 酒店位置不錯 服務態度很好

Great experience at the lounge. Suite panaromic view was spectacular. Gym, sauna and hot pool were well maintained. Enjoyed the breakfast view oriental pearl view.

My stay at the Ritz-Carlton Pudong SH was truly exceptional. The whole team speaks excellent English, and everyone was incredibly attentive. The breakfast was outstanding: delicate wontons, high-quality fresh products, excellent fruits, perfect pastries and great detox juices. I also loved the fact that you can actually see the chefs cooking and interact with them, it creates such a cool and authentic atmosphere. I also had dinner at the restaurant, which was good, although the wait was a bit long. A special thank-you to Molly, who was absolutely amazing throughout my stay, extremely professional, kind and genuinely dedicated. Thank you as well to Mike and his concierge team, who were always pleasant and helpful. I’m also very grateful to Monica, Director of Spa and Fitness, who saved me by helping me get ready in time. And finally, thank you to Julie, who even took time out of her own schedule to meet with me, she’s great at what she does and incredibly friendly. The Ritz-Carlton Pudong truly has an outstanding team, from the interns at reception to the managers. The perfect place for meaningful moments and warm reunions with my family.

Amazing. Super nice and welcoming staff! Granted uns a room upgrade for special occasion It was Amazing!

An overall wonderful experience—excellent service and facilities! I especially appreciated the immaculate and kind service of the gentleman who served me my in-room dinner…he was great! Overall, each staff member I encountered at the Ritz-Carlton was kind, thoughtful, and well-trained, from the front desk staff to the restaurant staff and housekeepers. I will definitely be back!