Helnan Auberge Fayoum

Great experience Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...

We visited this place over 30 years ago. It still maintains its ambience and personality. Welcoming staff, rustic furniture, well preserved clean rooms, efficient A/C, good breakfast. The meeting room arrangements and audio-visual aids are good. Price is also good. Will certainly recommend it

I had a terrible experience during my business trip at Helnan Auberge, first of all the staff is very grumpy and not helpful at all even if its their job to assist in my request, secondly, Mr. Walid; F&B manager at the hotel is very disrespectful, he spoke to us in a very rude way. Also Helna the reservation manager is very rude. Beds and extremely uncomfortable that I couldn’t sleep all night. I had no hot water in my room. My room’s phone wasn’t working. I had no trash cans in my room until I asked them for it. The room smelled terrible. I had the palace hall booked for sessions and they placed plastic cups and spoons for the guests to use for beverages. I insisted on glass cups and stainless spoons, I was told by Mr. Walid and I quote “I don’t have glass cups or stainless spoons” but when I insisted he brought glass cups and brought wooden stirring sticks and then told me “By the way the wooden sticks were NOT covered” AS IN THEY’RE STORED IN A HYGENIC MANNER, the audacity of him telling me proudly that he brought cutlery that is not clean The only good thing about this hotel is their bar tender Peter which was the only hospitable employee in this establishment.