Terrible stay… the 4 stars hotel is a Scam. It almost destroy my experience in Seville. The gym room and indoor pool charge extra fee…which is not aligned with my understanding about a so-called 4 star hotel.
We got a super smoky room in the beginning, the smell is far away beyond my tolerance. There is no coffee maker and kettle inside the room… the room service lady told us no kettle in room is a standard practice. Thanks to Trip.com helpful customer service team, we finally got a kettle on the 2nd day.
We didn’t ask for house keeping for green purpose, so we only make call to ask if we could get bottle water refill, one day they delivered them to our room, the other day they told us we must go down to the reception to take the water… I don’t really know what’s the standard.
The hotel overall give me a feeling of Cost reduction… just like the hanger design in the wardrobe.
Käännä
Majoituspaikan vastaus: Hello,Your comments and feedback are always taken into account and help us to identify areas for improvement. We hope to see you again soon. Hotel Hesperia Sevilla
Majoituspaikan vastaus: Hello,Your comments and feedback are always taken into account and help us to identify areas for improvement, thank you for your trust in choosing us for your trip to Seville. And thank you also for your positive comment about the attention of our staff, as you have indicated. We are glad that you had a pleasant stay with us and hope to have the opportunity to welcome you back very soon. Sincerely, Hesperia Sevilla
Vieraskäyttäjä
Superior-huone
Majoittunut 2. 2025
Perhe
23 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 16.3.2025
We book a suite so size is not an issue.
Since walking to Spanish square is doable, but it is still more than 30 mins away.
There is no loading zone for this hotel, just park the car and pay for parking for unloading.
Restaurants are plentiful, but more open 2000hrs for dinner
Käännä
Majoituspaikan vastaus: We sincerely appreciate your kind words and the are delighted that you stay at our hotel we are pleased to hear that you were satisfied with the convenient location , the impeccable cleanliness of our facilities, and the tranquility that characterizes our surroundings. Best regards.
Majoituspaikan vastaus: Dear NantongdadikeWe sincerely appreciate your kind words and the are delighted that you stay at our hotel we are pleased to hear that you were satisfied with the convenient location , the impeccable cleanliness of our facilities, and the tranquility that characterizes our surroundings. Best regards.
Majoituspaikan vastaus: Dear Autobird_sh, Thank you very much for your trust and loyalty in choosing Hesperia Sevilla on your trip to our city. As well as for the time spent valuing your stay with us. It is a pleasure to know that you enjoyed a wonderful stay with us as that is our main objective and we look forward to welcoming you very soon on your next visit to Seville.Best regards, Sincerely, Hesperia Sevilla
Elena
Confort
Majoittunut 1. 2025
Perhe
1 arvostelu
4.5/5
Mahtava
Lähetetty 28.2.2025
Красивый, а главное чистый отель.Вежливый и приятный сервис. Для нас было важно наличие парковки, она платная, но охраняемая около отеля (узковато конечно, но в целом это повсеместно в Испании)
На наш взгляд небольшой минус, что нет свежих овощей на завтрак и в феврале центральное кондиционирование очень жаркое, ты его не можешь изменить
Käännä
Majoituspaikan vastaus: Dear Elena Thank you very much for choosing and trusting Hesperia Sevilla for your stay in the city and for your excellent comment about your experience with us. We are pleased to know that we have met your expectations and that our staff has made you feel at home. Regarding the breakfast, we take note to continue improving. We hope you can visit us again soon and continue to enjoy our services and facilities. Best regards, Hesperia Sevilla
Vieraskäyttäjä
Kolmen hengen superior-huone
Majoittunut 1. 2025
Perhe
13 arvostelu
5.0/5
Ylivertainen
Lähetetty 24.2.2025
다음 날 일찍 iryo를 타고 바르셀로나로 가기위해 선택한 호텔이었는데, 가격대비 시설이 너무 좋았습니다.
로비에 사람들이 모여 한잔하며 축구를 보는 모습이 참 인상적인 호텔이었어요. 객실에 도착하니 작은 디저트 선물도 놓여 있어서 아주 기분이 좋았습니다. 직원들도 친절하고 객실내부도 꽤 넓고, 주변에 백화점, 마트, 레스토랑도 있어 편했습니다.
Käännä
Majoituspaikan vastaus: 고객님께, 먼저 시간을 내어 저희 호텔에서의 경험을 공유해 주셔서 감사합니다. 고객의 의견은 매일 개선에 도움이 되므로 매우 소중하게 생각합니다. 저희 호텔에서의 숙박이 즐거우셨고 시설과 서비스가 기대하신 대로 만족스러우셨다니 기쁘게 생각합니다. 다시 한 번 고객님의 의견에 진심으로 감사드리며, 저희 직원들에게 전달해 드리겠습니다. 다음에 세비야를 방문하실 때 다시 뵙기를 기대하겠습니다. 감사합니다, 헤스페리아 세비야
Anonyymi käyttäjä
Kolmen hengen superior-huone
Majoittunut 12. 2024
Muu
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.2.2025
酒店裝修很有波西米亞風,服務很好。位置在一個很安全的社區,附近吃飯方便,也離英國宮和火車站不遠。
Käännä
Majoituspaikan vastaus: Estimado huespedGracias por su confianza al elegirnos para su viaje a Sevilla y por compartir su experiencia con otros viajeros. Nos alegramos de que haya tenido una agradable estancia con nosotros y esperamos tener la oportunidad de recibirle de nuevo muy pronto. Un cordial saludo, Hesperia Sevilla.
Majoituspaikan vastaus: Dear Guest,Thank you so much for your good notes and positive review. We are more than glad that you enjoyed your stay with us.Kindly regards.Hesperia Sevilla.
KH77
Confort
Majoittunut 12. 2024
Perhe
30 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 24.1.2025
The hotel has nice decorations but it is located not very near to all tourist spots. One has to take bus or train from near the hotel to the destinations which will take easily take 15-30 mins. There is only one restaurant nearby.
The counter staff is not very helpful in offering local tour information apart from asking us to consider joining the local tour..
Luggage storage is provided free though and
Käännä
Majoituspaikan vastaus: Estimado huesped, gracias por tomarse el tiempo de reflexionar sobre su reciente experiencia con nosotros. Sentimos sinceramente que durante su estancia no haya percibido algunos detalles a la altura de sus expectativas. Tenemos en cuenta todos los comentarios de nuestros clientes, ya que nos ayudan a mejorar día a día. Esperamos poder darle la bienvenida en el futuro. Reciba un cordial saludo, Hesperia Sevilla
Anonyymi käyttäjä
Confort
Majoittunut 12. 2024
Perhe
6 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 14.1.2025
It’s in easy accessible area,very close to metro and bus to central area.
The hotel services are fair,front desk spoke good English to communicate.
The rooms are very generous and clean.
We had a good stay!
Käännä
Majoituspaikan vastaus: Estimado huesped, Estamos encantados de que su estancia haya sido tan agradable. Agradecerle la puntuación que nos ha dejado reflejada sobre su reciente estancia. Esperamos volver a darle la bienvenida pronto. Atentamente, Hesperia Sevilla
Vieraskäyttäjä
Confort
Majoittunut 12. 2024
Pariskunnat
2 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 5.1.2025
Achei um hotel agradável bem localizado atendimento normal .Acho que um hotel de 4 estrelas deveria ter pelo menos água potável no quarto não foi o caso e a limpeza do chão não foi feita estava cotão e pó nos cantos e cabelos no chão dos clientes anteriores ,assim que me descalcei senti a sujidade nos pés mas foi a única coisa que me deixou chateada porque a casa de banho bem limpa e a cama também, pedi uma cama de casal e recebi duas camas encostadas uma a outra eu e o meu marido dormimos super mal…não tomei pequeno almoço porque cobravam 16 € achei um pouco demais para mim.Paguei 25€ para para a estadia do meu pet por noite mas aceitam animais só por isso já dava 5 estrelas e vieram muito simpáticas trazer bebedouro e comedouro para o meu cão e eu fazia anos e pedi um mimo e trouxeram duas fatias de tarte de maçã com slagroom muito queridos .O spa não faz parte do hotel e paga-se 15 € ,a entrada do ginásio e spa é no edifício ao lado .Para estacionar são 25€ por dia mas com paciência conseguimos estacionar na rua que a partir das 19:00h da tarde até as 09:00h da manhã não se paga .colocando na balança foi tudo normal houve coisas boas e menos boas mas aconselho . Ha!A decoração é muito bonita 🙂
Sevilha uma cidade com muita vida e gente muito simpática fomos assistir ao flamenco e adorei 🥰 .Sevilha olé 🥳
Obrigada
Sandra
Käännä
6/7
Majoituspaikan vastaus: Dear guest, Thank you very much for your trust and loyalty in choosing Hesperia Sevilla on your trip to our city. As well as for the time spent valuing your stay with us. It is a pleasure to know that you enjoyed a wonderful stay with us as that is our main objective and we look forward to welcoming you very soon on your next visit to Seville.Best regards,