Kirawira Serena Camp

I am extremely dissatisfied with the service from this hotel. According to their cancellation policy, cancellations made more than three days before check-in are eligible for a full refund. I canceled my reservation five months in advance, yet I still have not received my refund. We stayed at another hotel in the same group, the Serena Serengeti, and made multiple attempts to resolve this issue through emails, in-person conversations with staff, and phone calls. Despite all of this, the problem remains unresolved. The staff mentioned that bookings through their official website are processed by their headquarters in Kenya (using the iHotel system), but no follow-up or solution has been provided. The lack of communication and failure to honor their refund policy is highly frustrating. I cannot recommend this hotel due to their poor customer service and complete disregard for resolving this issue. I hope this review brings attention to their failure to handle customer inquiries and refunds properly, but unfortunately, my experience with this group has been very negative.

Tents have never looked so amazing, we were in tent 12A. The staff was so friendly and very accommodating. The tents are beautifully decorated with a lovely bathroom. There was a variety of food and everything we had was delicious. Lots of great wildlife in the area. We would definitely come back here again.

We enjoyed the two night stay here. This is a luxury lodge. The views are incredible. Get a tent with a view. Christina and Victor are amazing and were so attentive to our needs. We appreciate all their help. The food is absolutely fantastic. Sigfried the chef is awesome. The rooms are comfortable. There are bugs everywhere but they provide a spray. They spray the room as well. They have a bar as well. You can have morning breakfast on the porch and see views of the balloons.

the room lodging is really nice. you have a room fan, nice bathroom, and fully enclosed tent with toiletries, bottled water, and mosquito net within the tent. the food is good too, and the wifi is amazing!

We recently stayed here for 2 nights. It was late in the season, so many of the animals had migrated, but this gave us the ability to relax for 2 days from a very busy 3 country whirlwind tour. Initially this place seemed a bit dated compared to the other places we had stayed, but I quickly realized the nuanced charm of what would be an original tented camp. From the British styled influnce in furniture, the old photos of safari hunts, to the silver flatware and china placesettings to the fine dining service itself. The food was beyond expecation, as was the service. I will never forget the piece of Nile perch I had for lunch, in fact, it was the best fish I have ever had in my life. The morning coffee brought to the tent with heated milk was lovely. I took time for a massage and OH MY GOODNESS, it was the best massage I have had , hands down, so much so, all of the girls in my group signed up for one and agreed, Mwjuma, was outstanding. Victor our server was lovely and his smile and singing voice radiated. The only reason I gave this gem a 4 is that it could use just a few updates to compete with the newer splashier places, but if you can see beyond that, this really is a spectacular place and a day at the pool and spa will leave you feeling pampered and happy.

We were booked here for three nights in August, but ended up leaving early. The camp has 25 tents, but only one or two others were occupied when we were there, it felt like a ghost town. The wilderbeest migration had happened, and the area surrounding the camp had been/was being burned (apparently controlled burning is part of the management of the Serengeti) so the landscape was charred and the air was smokey, and the animals had mostly gone, so we had to travel far for wildlife viewing. Even if the camp had been at full capacity and the landscape uncharred, I'm not sure it would have been that wonderful. The staff didn't really seem very experienced, there was not a friendly welcome or friendly vibe, and it did not seem very professional. We almost got a smile out of some of the waiters, but not from anyone else. The decor was advertised as 'out of africa' Edwardian charm, but it just felt like a bit of a second hand furniture store.