ANGUS LAIRD
9. kesäkuuta 2025
Overpriced and aggressive booking policy. What a bizarre arrangement the Tune hotels at KLIA are. There are two hotels associated with KLIA2. To get to the one I booked I had to go to the other one and wait for a shuttle bus. On booking in, they politely offered a free-coffee voucher. It was late, I don't drink coffee at night so tried to use it the next morning to be told it had expired. Hollow gesture. To get back to the airport the shuttled bus doesn't go to the airport but back to the other hotel. Then you walk to the airport terminal! Just bizarre. They have an aggressive booking policy. Once booked you can't change, even if your flight itinerary has been changed. I understand they are part of Air Asia. I will be avoiding flying with Air Asia from now. Wifi worked, water was hot but the food at the restaurant was average.
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