Sama-Sama Hotel Kuala Lumpur International Airport arvostelua

Majoituspaikan vastaus: Dear 🦄Cynthia Cheng, 感謝您抽出時間給予評價。很高興得知您對整體的入住體驗感到滿意！關於您提到從機場步行至酒店的連廊晚上較為安靜的問題，我們也非常理解您的感受。我們會將您的反饋轉達給相關管理方，希望未來能進一步提升行人區域的照明與安全感。期待您下次的光臨，祝您生活愉快！

Majoituspaikan vastaus: Dear Chiew Pang, we are truly sorry to hear about your recent experience, and we sincerely apologize for the inconvenience and distress it caused. Waking up to a power outage, especially in the early hours of the morning, is certainly not the experience we want any of our guests to have.We completely understand how frustrating it must have been to be without electricity, lighting, and even a working telephone while trying to prepare for your day. Please know that this was an unexpected incident, and our team is currently investigating the cause to ensure it does not happen again.We deeply regret that this experience has led to your decision not to return, but we appreciate your feedback and the opportunity to improve. Should you reconsider staying with us in the future, we would love the chance to restore your trust.

Majoituspaikan vastaus: Dear Valued Guest, thank you so much for your kind words! We’re delighted to hear that you were impressed with our service, especially during such a late arrival after a long and delayed journey. Our team is always committed to providing a smooth and welcoming experience, no matter the hour, and it’s wonderful to know that the buggy pick-up and check-in met your expectations.We truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another comfortable stay.

Majoituspaikan vastaus: Dear Pangyedechanshijun, 感謝您與我們分享您的住宿體驗！我們很高興聽到您對酒店的整體印象良好。雖然酒店距離客運大樓不遠，但確實需要稍微步行一段距離，我們也會持續優化標識和指引，確保為所有客人提供更便捷的指引和服務。我們很高興您喜歡房間並對酒店的設施表示滿意。您的反饋對我們非常重要，我們會繼續努力改進，並期待能再次為您提供優質的住宿體驗。祝您一切順利，期待下次為您服務！

Majoituspaikan vastaus: Dear maohlzj, 感謝您分享您的寶貴反饋！我們很高興聽到您在機場轉機期間對我們的服務和設施感到滿意。健身房和Club Lounge確實是我們為客人提供的優質設施，我們會繼續保持並不斷提升服務質量，確保每一位客人都有愉快的體驗。希望您的轉機順利，期待有機會再次為您提供服務！

Majoituspaikan vastaus: Dear zaylie wan, thank you for your feedback. We’re truly sorry to hear about the condition of the facilities and the issues with the fridge and lighting in your room. This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.However, we are unable to locate a booking under the name "Zaylie Wan." In order to assist you further and address your concerns promptly, we kindly ask you to contact us directly with your reservation details. This will help us investigate the matter thoroughly and take the necessary follow-up actions.We appreciate your understanding and hope to hear from you soon.

Majoituspaikan vastaus: Dear James Liang, 感謝您與我們分享您的入住體驗！很高興聽到您對酒店的位置、設施以及餐飲服務感到滿意。我們確實在酒店內用心佈置了白色蝴蝶蘭，營造出温馨優雅的環境。餐廳的多樣化菜品也希望能滿足各位客人的口味，尤其是鮮甜的蝦。我們一直致力於提供符合洲際國際酒店標準的優質房間和服務，能為您提供寬敞舒適的住宿體驗，我們感到十分榮幸。感謝您對我們的高度評價，期待有機會再次為您提供優質的服務！

Majoituspaikan vastaus: Dear Valued Guest, 感謝您分享您的寶貴體驗！我們很高興聽到您對酒店的位置、早餐和房間的清潔度感到滿意。酒店確實非常適合需要搭乘早班飛機的客人，我們很高興能為您提供便捷的服務，尤其是快速的穿梭小車接送，確保您能輕鬆抵達客運大樓。我們會繼續努力，確保每位客人的入住體驗都能夠愉快和舒適。期待下次再次為您提供優質的服務！

Majoituspaikan vastaus: Dear Cikpuanseeramisha, thank you for your feedback! We're happy to hear you had a good stay. We hope to welcome you back soon!

Majoituspaikan vastaus: Dear BeattieJulie, thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay, especially the comfort of your room, our refreshing pool, and the tranquil outdoor dining experience. It's great to know our location worked well for your travels too.We're truly sorry to hear that your airport pickup request was not fulfilled. Unfortunately, we were unable to trace your booking under the nickname provided in your review. Kindly contact us directly with your booking details so we can look into this further and ensure such issues are avoided in the future.We appreciate your comments and hope to welcome you back again soon.

Majoituspaikan vastaus: Dear FearlessDreamscape, thank you for your feedback! We're glad to hear that you found our hotel easy to reach from KL International Airport. We’re thrilled that you had a great stay and look forward to welcoming you back in the future!

Majoituspaikan vastaus: Dear FannieLam, 感謝您分享您的寶貴意見！我們很高興聽到您喜歡我們乾淨、優雅且安靜的環境。您的滿意對我們來說非常重要，我們期待您的再次光臨！

Majoituspaikan vastaus: Dear Lyly Sam, thank you for your kind feedback! We're so glad to hear that you found our location convenient and enjoyed the cleanliness of our hotel. We hope to welcome you back again soon!

Majoituspaikan vastaus: Dear Valued Guest, thank you so much for sharing such a detailed and positive review of your stay! We're delighted to hear that our convenient location, free buggy service, and complimentary mini bar helped make your experience more enjoyable. We're also glad you were able to enjoy the live music and unique selfie artifact in the lobby!We appreciate your feedback about the slippers, and we’ll certainly take this into consideration to improve guest safety and comfort in the future.It's wonderful to know that Ctrip's customer service was able to assist you with the room upgrade and made the process smoother for you and your family. We’ll pass along your compliments to them as well!Thank you again for your detailed feedback. We hope to welcome you back soon for another great stay!