The Shilla Seoul

酒店服務設施非常nice，連住5天感受是客房服務每天打掃很細心，會把拖鞋放床邊，會把被子折個角，會把散落的化粧品和髮夾用毛巾墊好整齊放好，最深刻印象女兒買的鐵皮二次元兩個疊放都貼心到背面對背面；這些是我感受比日本服務還要細緻體貼的！其他方面酒店房間面積很大，有沙發和小圓桌浴缸，非常方便，佈局合理；距離新羅免税店1分鐘車程，地鐵站車程3分鐘，有班車接送，22:00前回來都有商務車會在山下等你（酒店是建在山上的）；酒店內有很有食慾的甜品蛋糕店可以堂食，很多韓國居民也會特地過來購買，也是屬於網紅麪包店，價格略貴；唯一一點不滿意是備註高層，但是20多層客房前台安排了9層。

역시 신라호텔이라 느꼈습니다 서비스는 당연히 좋고 호텔도 너무 만족했습니다 일본인 남자친구도 엄청 좋아했고요..🥺🤍 일단 직원들이 너무 친절해요진짜 🤍🤍🤍 문제라고 한다면 편의점이 멀어용😭

説實在，這是依山而建的在首爾江北區最好的酒店，入住率高除了貴沒有太多問題。我去了體驗西式下午茶，太大分了一人吃不完，這地叫library下午茶甜點感覺到甜到了心裏，服務中規中矩！

房間乾淨整潔，很是安靜，整體風格簡約； 大唐咖啡廳提供的食品目前不是很好，質量控制弱，芒果冰涑的芒果不是新鮮的，

I booked three rooms at Shiela Hotel for my Singaporean guests’ first trip to Korea, expecting the renowned warmth of Korean hospitality. Instead, we encountered shockingly poor service that ruined their impression. The staff were consistently unhelpful and borderline rude in both Korean and English. Every request—whether for basic amenities, check-out flexibility, or simple questions—was met with dismissive refusals, zero effort to assist, and an overall negative attitude. What’s worse? The owner proudly claims in interviews that staff are trained to avoid negativity. That’s either a lie or a complete failure in execution. My guests and I felt unwelcome from start to finish. As a hotel interior designer who has worked with major international brands, I know what good service looks like. Shiela Hotel fails spectacularly. The only reason this isn’t zero stars is because the physical space is acceptable—but no amount of nice decor makes up for terrible staff.

非常好，設施完善齊全