Grand Mercure Ambassador Hotel and Residences Seoul Yongsan arvostelua

Majoituspaikan vastaus: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your outstanding review and for awarding us perfect scores across all categories.We are delighted to hear that you enjoyed the spacious room, the fully equipped kitchen with washing machine, as well as our modern and well-equipped gym facilities. It is also especially rewarding to know that Grace at the reception made a positive impression during your stay. Your kind words about her helpfulness and English communication will certainly be shared with her.We truly appreciate your feedback and look forward to welcoming you back for another excellent stay in the near future.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear KH Cheong,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your great review and for rating your stay so highly.We are truly pleased to hear that you had a comfortable experience in our 2-bedroom suite and that the room facilities fully met your needs during your 6-night stay. It is especially rewarding to know that the floor heating and warm toilet seats brought you extra comfort during the colder weather, and that you enjoyed the spacious bathroom and the overall cleanliness of the room.We are also glad that our location contributed positively to your stay.Thank you once again for your kind feedback. We sincerely hope to welcome you and your family back for another pleasant stay in the near future.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Wikrom Jaruphongsa,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We are delighted to hear that you enjoyed your stay and appreciated the spacious and clean room, as well as the comfort of our beds. It is wonderful to know that you had a very good stay overall.Your positive comments regarding our amenities, cleanliness, and service are truly encouraging for our team, and we sincerely appreciate your support.We look forward to welcoming you back again for another comfortable and enjoyable stay in Seoul.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Balneger,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for your outstanding rating and for sharing such a wonderful review.We are delighted to hear that your wife and baby son had a comfortable stay and that the baby amenities, including the bathtub, bed, and humidifier, helped make the visit more pleasant.Your kind words about our service truly encourage our team. As we welcome the New Year 2026, we wish you and your family happiness, good health, and many joyful moments ahead. We look forward to welcoming you back again soon.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan.We sincerely apologize for the inconveniences you encountered during your stay, particularly concerning the stained duvet cover and the miscommunication regarding our swimming pool and jacuzzi hours. We are also sorry to hear that the replacement bedding did not meet your expectations and that our team failed to provide a sincere apology at the time.At Grand Mercure, we strive to deliver a superior service experience to every guest, and your feedback is invaluable in helping us improve. Please rest assured that we are taking the necessary actions to address these issues. Cleanliness is one of our highest priorities, and we have shared your comments with our housekeeping team to ensure such oversights are not repeated.Regarding the swimming pool, we understand how disappointing it must have been to be asked to leave earlier than expected. We would like to clarify that while the swimming pool officially closes at 10:00 PM, the last entry and use of the jacuzzi is until 9:45 PM. Unfortunately, there was a miscommunication during your visit, and we are reviewing our signage and staff communication to ensure this is clearly conveyed to all our guests moving forward.Once again, we truly regret that your experience did not meet your expectations, and we hope to have the chance to welcome you back in the future for a more seamless and enjoyable stay.Wishing you a wonderful 2025, filled with the Snake’s wisdom and good fortune.Warm regards,Pauline,Guest Experience Manager,Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for sharing your kind feedback with us.We are delighted to hear that you had a happy stay with your family and that our reception team member was helpful and nice — your kind words mean a lot to us.We also appreciate your high ratings for cleanliness and service, and your comments regarding the amenities and surroundings are well noted as well.It was a pleasure to have you with us, and we truly hope to welcome you and your family back again in the near future.We wish you a very happy and wonderful New Year.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Mr. Matthias A.S.,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your amazing review and for awarding us such excellent scores, especially for our amenities, cleanliness, and service.We are truly delighted to know that you found your room amazing, enjoyed the excellent breakfast, and experienced the warm and attentive service from our team. Your kind words are a wonderful encouragement for all of us.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel & Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback with us.We are pleased to hear that you found the rooms comfortable and that your overall stay was acceptable.At the same time, we truly appreciate your honest comments regarding the furniture and the level of cleanliness. Please accept our sincere apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the relevant teams so that we can continue to improve and provide a better experience for our guests.Thank you once again for staying with us, and we hope to have the opportunity to welcome you back for an even more pleasant stay in the future.We wish you a very happy and wonderful New Year.Warm regards,PaulineGuest Experience ManagerGrand Mercure Ambassador Hotel & Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Ms. Ada Diana,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us and appreciated our convenient location for shopping and exploring the area.It’s great to know our lobby and outdoor staff made a positive impression with their friendliness and attentiveness. We will be sure to share your kind words with the entire team.We look forward to welcoming you and your family back soon for another memorable visit. Thank you again for choosing to stay with us!Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune!Sincerely,Pauline,Guest Experience Manager, Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Candy,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your recent experience with us.We’re delighted to hear that you enjoyed the spacious room, beautiful view, and convenient location with easy access to public transportation. It’s also wonderful to know that our service met your expectations.At the same time, we appreciate your comments regarding the broken shower head, the curtain in the bathroom, and the hotel signage. Please accept our apologies for the inconvenience. We have shared your feedback with our maintenance and operations teams to ensure these issues are promptly addressed and improvements are made.Your feedback helps us continuously enhance our guest experience, and we hope to have the pleasure of welcoming you back again soon.Wishing you a fantastic 2025 filled with the Snake’s wisdom and good fortune!Sincerely,PaulineGuest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Valued Guest,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your positive review! We are glad you enjoyed the beautiful view and found the room well-equipped for your family’s needs. Our goal is to provide a comfortable and convenient stay for all our guests.We hope to welcome you and your family back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Majoituspaikan vastaus: Dear Alex.G,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay and appreciated the spacious, clean room and beautiful views of the city, including N Seoul Tower.We are glad you found our service satisfactory, and we appreciate your feedback regarding the room cleaning. We will address this issue with our housekeeping team to ensure a smoother experience for our guests.While we understand that the walk to Yongsan Station can be a bit long, we are pleased you took advantage of the nearby I'Park Mall for shopping.Thank you for recognizing the value of your stay with us. We hope to welcome you back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan

Majoituspaikan vastaus: Dear JackoAus,We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for your kind words and for choosing to stay with us! We are delighted to hear that you found our staff friendly and enjoyed your time at our hotel. We understand that pricing is an important factor, and we continuously work to offer a great experience at the best value. We are thrilled to know that you'd consider staying with us again, and we look forward to welcoming you back soon!Wishing you an excellent year under the Blue Dragon :-)Warm regards,Pauline, Guest Experience ManagerGrand Mercure Ambassador Hotel and Residences Seoul Yongsan