Hapjeong Namgyung Hotel

Positives- room was bigger than average in Seoul, less than 10min walk to the taxi and the bed itself was clean. Negatives - upon arrival at 4pm I didn't realise I'd booked a later check in at 8pm. Was not a problem and I just wanted to drop off my bag and leave again. I was told this was not possible at all. I asked multiple times if the bag can just be placed in the room or left In storage only be told they have no luggage storage space available and if I wanted to put my bag in my room I would have to pay an extra 30,000K to check in early. I asked to speak to the manager and the guy at reception said no. I had no choice but to pay the fee the fee. At no point when booking did it say that there was no luggage available. I've also checked on their actual website and this is not mentioned anywhere. The room itself was very dated and only minimal effort was made to make sure the bathroom cleaned and the bedsheets changed. The photographs below are evidence enough of the cleanliness of the place. The mattresses had a plastic protector on it which made for an uncomfortable night sleep and the power outlets did not work for my travel adapter (only time this has happened in my entire trip and also happened to another lady at reception). Based on the customer service alone I would not recommend this place and I will be looking to get a refund.

호텔 컨디션이 아주 좋았어요. 루프탑 수영장은 생각했던것 보다 규모가 작아서 잠시 몸 담그는 정도?입니다. 수영을 즐기기는 적당하지 않는 사이즈니 참조하세요.

나름 깨끗하고 좋아요

Really nice place and would come back but ac didn’t work so it got really hot.

합정에서는 좋은 호텔..방이 조금은 어둡지만 그래도 깨끗하고, 청결이 잘되어 있음

Friendly staff, big room/bed. No issues here! I would stay again