세번째 재방문이고 전에는 모두 별점 5점 남겼는데, 프론트 여직원의 서비스 태도에 1점 남깁니다. 만약 좋은 서비스 대접을 원하시는 분들은 3성 말고 4성 가세요~
Käännä
Majoituspaikan vastaus: 안녕하세요 호텔뉴브입니다.호텔뉴브를 이용해 주셔서 감사합니다.세번째 방문 주셨는데, 직원의 서비스로 인해 불편을 드려 죄송합니다.직원들의 서비스 교육에 더 신경 쓸 수 있도록 하겠습니다.추후 방문 주실 때에는 더 나아진 모습으로 고객님을 뵐 수 있도록 하겠습니다.다시 한번 불편을 드려 죄송합니다.감사합니다.
Although the hotel is on a slight slope, it is still relatively manageable even for people travelling with bigger/heavier luggage. There are a few convenience stores and many eateries nearby, with the closest metro station (Seolleung station) only a few minutes away on foot. The nearest station exit to the hotel (exit 3) does not have an elevator, but exit 1 does, so do take note should you need one. The hotel overall has a simple and clean look, with friendly and helpful staff. The cleanliness of the room could be improved as I found some hairs in the bathroom, as well as dust on the window ledge and cups, but it was still acceptable. Fortunately, I did not face any issues with noise, and the hotel surroundings were quite peaceful considering its bustling location. I had a comfortable stay, and would consider coming back again!
Käännä
Majoituspaikan vastaus: Hello, This is HOTELNEWVFirst of all, thank you for using our hotel and taking the precious time to leave a review.Thank you very much for your satisfaction with the location and staff service, but on the other hand, we sincerely apologize for the inconvenience caused by the cleanliness of the room.Cleanliness is one of the most important parts of us, and we immediately shared what you said to the relevant department, and we will improve the room inspection procedure to prevent the same from happening.If you visit again, we will do our best to provide a cleaner and more comfortable environment.Thank you.
Vieraskäyttäjä
Superior Double -huone
Majoittunut 3. 2025
Yksin matkustavat
2 arvostelu
7.0/10
Lähetetty 5.5.2025
Stayed for 4 days , 5 nights. It was just okay.
Käännä
Majoituspaikan vastaus: Hello, This is HOTELNEWVThank you very much for expressing your overall satisfaction with our hotel.Your comfortable stay has also been a great reward for us, and we will always do our best to repay you with satisfactory services.Once again, thank you for your valuable review, and I look forward to seeing you again in the near future.