Alfad Songlan
12. joulukuuta 2024
I had a negative experience with a staff member at this hotel (the *** one) We arrived early with my two babies and were hoping to check in early. However, the staff was unhelpful and told me to cancel my reservation. When I asked for information about nearby hotels, he said he didn't know. He then asked us to leave because he wanted to close. Even can’t wait for us to find taxi with the condition whether at -2 degree . On our second day, we were asked to be quiet while eating in the cafe area, even though there was no one else around. This staff member's behavior was unprofessional and made us feel unwelcome. He is discriminating us. I urge the owner to address this issue and ensure that all guests are treated with respect.
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