The hotel is in an excellent location, the front desk people are wonderful and accommodating, the room is beautiful. The room also has a cooking area stocked with knives, a cutting board and pans that is very convenient. The hotel also has American/Chinese style wall outlets which is also quite convenient compared to other hotels I’ve stayed in with Korean style wall outlets.
However, the cleaning crew comes once every 3 days. We found a chocolate wrapper and a condom wrapper in the room. (Again the front desk receptionist was wonderful and took care of the leftover trash for us and gave us a free bath bomb as compensation.) As the hotel is right on a walking street, it’s quite noisy all night. If you don’t mind street ambiance/white noise when you sleep, it’s fine. The front desk is also only open from 9am to 6pm which is a bit strange. You also can’t use your own bathroom bombs, you need to buy them from the hotel. In the spa bathtub, the hot water flows extremely slowly and leaks out of the tub a bit from the faucet as it flows. The knob of the bathtub also comes off very easy. The shower also floods the bathroom very easily. And the comforter on the bed is a weird texture that makes a crinkly sound when you move.
Again, the room is just as beautiful as the pictures show, the floor is nicely heated, and the receptionist went above and beyond for us. My main issues were with the hotel itself.