Grace Samudera Hotel

It’s the worst hotel I’ve been to in Asia (I’ve been to 40+ countries), staff were very unreasonable and rude. They do not respect the privacy of customers, so don’t expect to have any privacy being protected. Definitely avoid this hotel. They even refused to refund the nights which were not stayed because of their stricter than 5-star-hotel policy. Totally a violation. Not even an apology, their attitude sounds like we all need to beg to stay in this place, what a turn down as a paying traveler and customer. Disrupted our travel plans and made our journey so much hassle. They do not know what service is. Totally not worth it.

這家店就是搶錢，我們訂的是10月31號到11月2號的房，等2號退房要去趕飛機的時候服務員拿了3條又舊又臟的毛巾説是我們弄的，我們説從來不用酒店的毛巾，我們都是用自己帶的毛巾，不相信現在去房間看看，毛巾應該還在洗手間沒有動過，可是服務員又説這是31號的毛巾，並且毛巾還是濕的，問為什麼濕的，給的解釋是服務員試圖用水清洗乾淨，請問一下31號的毛巾2號等我們退房的時候才説，31號的毛巾2號早上才説試圖用水清洗，一看毛巾上的污漬就是舊污漬，洗不乾淨的那種，這是什麼操作，由於語言不通又要趕飛機，衹有賠了175馬幣，不給予賠付就不可以離開。3條爛毛巾這麼貴，不知道這是酒店老闆的意思還是服務員的私下操作，訂酒店前也看到這樣類似的評價，沒有相信，這次真實的發生在自己身上，看來是這家酒店的慣用伎倆，希望看到這條評價的人注意入住這家酒店一定小心！

退房時 檢查是會翻垃圾桶的！！第一次碰到！ 各種找茬！床單上滴了兩滴火龍果汁！ 要我賠420元才能放們走！這是什麼天價床單！ 把賠錢價目表放在上面了 大家能不選海景就選別的吧！