Vieraskäyttäjä
14. joulukuuta 2024
Had a very mixed experience at Philipburn. Hotel was comfortable, (stayed in lodge room 16), and the one breakfast I had was good. I stayed as part of a large group and on the first night of two night's stay, two of my party were involved in a heated argument with the hotel manager over plates & cutlery being used for a takeaway. The hotel over-reacted and acted in an unprofessional manner over a misunderstanding. Shouting at guests is simply not acceptable. This event soured both my stay and the stay of everyone in the group. So much so that we felt no option but to cancel the dinner we were due to have at the hotel the following night, (and losing the deposit already paid). Comfortable hotel but in our case, a terrible attitude from the manager.
Käännä