B&B Hotel Sélestat Centre-Alsace

Tout a été parfait, de l’accueil aux services. Le personnel est souriant, avenant.

The hotel was OK, but the reception staff was extremely unfriendly. Although the hotel accepts families with children, the receptionist didn’t want to check me in, even though I had noted in my special request that I was traveling with a 3-year-old child. Furthermore, she attempted to charge me for the room a second time, despite it already being paid for. She made no effort to resolve the issue, instead telling me that I did not pay for the room and I should fix the problem myself. Fortunately, Trip.com’s customer service resolved the problem, but I had to wait 40 minutes to check in with a young child—with no assistance from the hotel. Perhaps the receptionist was having a bad day, but it’s hard to understand why hotels hire staff who seem uninterested in helping guests. Other staff members that I met at the hotel were quite friendly.

Bonjour bien notre passage chez vous ette excellent l'accueille formidable tre tre tre a l'écoute et rien n'a dire que je reviendrai sans souci avec ma nouvelle compagne et mais de garçon monsieur Courjan. On vous remerciement les plus sincère Courjan

Super confortable parfait