Sandra S
11. marraskuuta 2024
We were travelling as a family of 3 (with toddler). We stayed there first 2 weeks of October. Navigation: The hotel did not provide a map, which made it difficult to navigate the premises. It took my husband nearly a full day to learn where everything was located and how the hotel operated. This process is particularly difficult when traveling with children. I highly recommend that the hotel distribute maps upon check-in. Moreover, communication regarding towel locations was insufficient. I noticed many newcomers in the pool area who were unsure of where to obtain towels. The signs indicating these locations were small and nearly invisible. Additionally, the pool bars seemed quite unadorned, suggesting a need for improved design and signage. Toilets: The facilities for children located next to the kids' pool were outstanding. With my daughter just starting her potty training, I was apprehensive about how we would manage during our vacation. Fortunately, these restrooms proved to be invaluable, and we completely eliminated the use of diapers following our holiday. The adult restrooms were available in multiple locations and were kept clean, and I found the design to be quite appealing. Food We appreciated the diverse selection of cuisine available. Themed days featured offerings such as Turkish and Mexican dishes, all of which were consistently freshly prepared and delectable. I particularly enjoyed the seafood and desserts. Throughout our stay, we did not experience any health problems related to the food or beverages. It seemed that the staffing levels in the main buffet were insufficient. Animation Throughout our visit, we predominantly occupied the Kids Pool area, where we mostly interacted with the animation team during the Kids Club, Mini Disco, and evening entertainment sessions. My daughter found great joy in the Mini Club, especially during the face-painting sessions. One day, she was painted as a kitty, and on another, as a butterfly, among other designs. The staff was always amiable and actively sought to entertain the children with a range of activities. I heard from other parents about a kids' festival day at the pool that included characters, which we missed due to our day trip to Greece. We especially appreciated the Octoberfest event, which featured outstanding entertainment, decorations, and food. Cleaning Upon our arrival, we found that there was no hotel shampoo provided, and only two towels were available for the three of us. The hotel shampoo was only replenished after a week, following my husband's inquiry with the reception regarding the schedule for cleaning our room. Our room remained uncleaned for several days because my daughter was taking a nap from 14:00 to 17:00 during the scheduled cleaning time. We had requested that the room be cleaned by 12:00. Initially, this was accommodated, but subsequently, the room went uncleaned for an additional two days due to the same issue. My husband then approached the reception
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