Kampala Nile Resort

The hotel is well designed with spacious rooms, particularly comfortable beds and a good bathroom. The decor is very attractive with some outstanding features. The pool is clean and well maintained We arrived on a Saturday afternoon. We paid extra to have a balcony which was pleasant to sit out on. But then the loud music with a deep beat started. While it was on it was very disturbing, disrupting concentration. We were told this was normal on Saturday and Sundays and it would go off at 7:30 p.m. The management did get the music turned down to some extent for us, which we appreciated. On Saturday the music actually went off before 7.30 as everybody had gone home. However, regrettably, on Sunday evening it was not turned off at 7.30 as we had been assured. Apparently someone was having a party and it continued until about 10 p.m. The dining room was not as well organized as we had hoped. The breakfast buffet was good but we ordered our evening meal ahead of time, as suggested by staff. We were told it would be ready by 7:00 p.m. We went down at 7 and it still took 25 minutes to appear. The following evening they offered to let us know when it was ready, but we had to ring to be told, oh yes the food is ready. In two rooms the latch to secure the balcony door was broken. The safe in our room didn't work as there were no batteries for the lock.

Great Experience Hotel is very clean and the service is always amazing. I have stayed several times. The price has definitely gotten more reasonable in the last few months. My only complaint would be that when we asked for two beds in each room, repeatedly, we still had to change rooms at two in the morning. I consider using different verbiage that Westerners are familiar with on your website. The option for two double beds is not obvious or even available!

The room was ok and always cleaned on time The gym was clean with a great instructor The breakfast was good with delicious meals actually The conference room was spacious The staffs were friendly and give my flowers to Jojo she was helpful The pool was always clean