BRUCE H
29. lokakuuta 2023
Club Wyndham Sedona used to be a nice place to stay in Sedona. Maybe we got a bad room. But first the good things. Staff are very friendly, and the location is lovely (as are most locations in Sedona). The neighborhood is mostly quiet, although loud exhaust noise from the highway occasionally intruded. The room was clean and comfortable, and the washer-dryer combo helped us reduce the amount of clothing we needed to pack. The kitchen is adequate. Not so good -- The kitchen counter space is tiny. The toilet flushes unreliably -- often requiring a second flush. The bathroom door actually rubs the front of the toilet when it opens and closes. One of our two one-bedroom units also had many problems, such as the air conditioner not working initially, a light out over the counter, the refrigerator freezing all of the food, the key needing to be reprogrammed almost daily (for a 10-day stay), the main computer being down so the door key could not be reprogrammed on one occasion and so the staff could not contact me about some of these problems on another occasion (even though they had my phone number written on a piece of paper). Most of these problems were addressed -- eventually -- and, as mentioned above, the staff members were always friendly. But I am left with the impression that this location has done a much better job of training staff to be friendly than they have of training staff to solve problems.
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