Cloud 9 Inn

This place was very overpriced for the terrible condition and lack of cleanliness. We are usually easy to please but this experience is definitely a forgetful stay. The pictures presented were deceptive. The bed covers were filthy from the last tenant, the bathroom was so nasty that we couldn’t even shower and the sink still had leftover dry toothpaste. The room smelled cigarettes smoke. We did a quick wipe down of everything just to make through the stay. Fortunately, it was only 1 night. Cannot recommend this place at all.

Whhhhhhh it’s okayyy

We pulled up and it looked like an abandoned property. The pool water was light brown and there was office furniture chairs 🪑 set up like patio furniture. The property had eviction notices on 3 rooms. They are allowing transit and homeless people to stay there long term. Beware. Beds are wrapped in plastic to protect from bed bug infestation. I checked in and looked at the room. Smelled of smoke and mold. Dirty, dirty, dirty. I was afraid for myself and my family. We turned around and left. This should be called the Bates Motel. “Roaches check in but they don’t check out.”

Me and my husband booked this room last minute! It was Disgusting management didn’t care they said we not giving you no money back we left over $300 and not a dime back shut this hotel down please people don’t go here!!!!! Nasty ass hell seriously

The room was very clean and the manager was very nice and help ful I would like to tell My friends about this please when they come down to the boardwalk and close to the stores and walking distance from the boardwalk and you can cook your meals when you go shopping

The pictures online are probably 40 years old. This place is a real S-thole. The pillows are as flat as the cases (3). The controls in the tub/shower pull out of the wall when you try to run water. When the room door is closed you can see day light in the 3/4” gap. There’s NO control of the unruly guest making noise between 11pm & 3am.

We asked for 12pm check in and we were allowed to check in early. Pool looked great, though we did not use. Room was very clean and the price for the room we paid was less than other hotels in the area.

My wife and I booked a room for our family to stay on 07/03/2022 here. When we arrived to check-in at around 7pm and gave our names we were greeted with "There is a problem with your hotel booking! You need to contact *******!" I asked why, and it was explained to us that your website had charged us the wrong price for the room. My wife asked whether the room was still available for us and we were told "Yes", so my wife went outside and phoned ******* as advised by the hotel manager (I believe his name to be Hassan Patel). I told Hassan that my wife had phoned, and was on hold with *******, and that as soon as she was able to get through to speak to someone that we would pass the phone onto him so that the dispute over the room cost could be resolved. It was our expectation that this was how the issue was going to be resolved. After a short while my wife managed to speak with someone at *******, and we went back into the hotel reception, and after catching Hassan's attention, we passed our phone to him so that the issue could be resolved. I overheard him tell ******* staff that their software is always giving the wrong prices, that there is a software error, and anyway he had already sold the last available room (our room) to another paying customer. When he returned to us I asked him to clarify what I had just overheard. He confirmed he had just sold the room to another paying customer, while my wife and I were outside his hotel reception area contacting *******, and that it was all their fault, and he then tried to justify his actions by showing me an email he had received from ******* stating that they were going to find us a room in another hotel. I'm not happy. I said "Look Hassan, you do realize that I'm going to give you a bad review for doing this to us?" (for basically selling the room we had booked right in front of us, while we were trying to resolve an issue that was not of our making). His response, and I quote verbatim was "Get out! Get out you f*cking m*therf*cker! I tried to help you. Get off my property you f*cking m*therf*cker!" I asked him how he had tried to help by selling the room which we were told on arrival was still available for us, to which he responded again with the same verbal abuse as above. His elderly father who was behind the reception desk had to block him from approaching me beyond the reception counter. I left the reception area knowing that nothing could be resolved here. Disgusting and disgraceful lack of customer service. My advice is to AVOID this hotel.

This property is filty. We paid over $300 for one night and found rat droppings in both beds. There was a dirty comforter, only two towels provided and a missing ceiling tile as well as a dirty piece of foam on the floor with stains of unknown origin. The guests were extremely loud all thru the night. We ended not staying here due to the filth and were told we could get a refund and then they never followed up on that. I was told the manager doesn't speak english and that's why we couldn't get a refund. I hope the board of health shuts them down. The pictures are extremely outdated. The property looks nothing like this now.